Description Security Operations Center (SOC) - The SOC handles a wide range of calls including RTLS and Panic Alarm activations, Fire Alarms, Medical Emergencies, Critical Patient Transfers, Agitated or Combative Individuals, and Organizational Mass Notifications. The SOC also monitors various systems including, cameras, access control, fire and life safety, medical emergency, infant tracking, and medical gases. The SOC operates 24/7/365. SOC: + high call volume; at times it can be 100+, inbound call, sometimes outbound. + they experience and handle much more urgent calls + required to think more on there feet and be able to make split decisions, (The manager or supervisor isn’t on site) + Handle escalated situation calls. + Route calls to the correct department or to the correct point of contact. + Customer service. Skills Customer service, Dispatch, Dispatching, Call center, Inbound call, Dispatch customer service, Data entry Additional Skills & Qualifications Experience working in fast pace high call volume dispatching/call center environment. Great customer service Comfortable working on computers and using multiple monitors No healthcare experience needed. Pay and Benefits The pay range for this position is $30.83 - $34.72/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Palo Alto,CA. Application Deadline This position is anticipated to close on Jul 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.