Dispatchers play a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes our branch productivity.

Dispatchers embody our "will to win" and "team player" values, by providing outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. They play a crucial part in IAA's business and branch growth.

What are the Requirements?

HS Diploma is preferred, but equivalent work experience is great too!Bilingual English/Spanish, or professional working proficiency in Spanish preferred 1 year of related or transferrable experienceStrong organizational skills & attention to detailStrong judgment & decision-making skillsPositive, professional demeanorExcellent verbal communication skillsAbility to function well as part of a teamComfortable with technology & proficient in MS OfficeWhile not required, it would be awesome to have dispatch experience and/or knowledge of DOT (Department of Transportation) and safety regulations

What do IAA Dispatchers Do?

Manage tow truck resources and assign work in an efficient manner to achieve on-time performance & optimize tower productivityPlan future day resource requirements and coordinate with towers to line up required truck resources.Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resourcesRecruit new towers to build tow networks with added resourcesProvide necessary documentation to drivers for each pickup and delivery, including check & cash handling as neededMonitor work-in-progress & make necessary adjustments to ensure timely performanceReview driver records to ensure completeness & accuracy & take corrective action as neededCommunicate driver problems or potential problems to the management teamEstablish and Maintain good, positive working relations with all tow driversOther duties as assigned