You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

What will you do?

You will be responsible for coaching Disability Case Managers (DCM) to enhance skills to optimize claims duration / outcomes and develop superior Case Management Excellence behaviours.

Providing feedback and coach the DCM team in client-focused case management and achieving resultsRefining your assigned DCM team skills on the best use of tools and approaches, caseload management, forecasting, workload prioritizationSupporting DCM in change management and achieving overall measured team performanceIdentifying opportunities to improve processes to better meet our service excellence, quality, and financial commitments to our ClientsIdentifying emerging trends by using reporting and caseload reviews, and develop a plan to address themCollaborating with your Manager, your CMC peers, trainers, and other stakeholders to address learning and development opportunities

What do you need to succeed?

Expert in Disability Case Management (short-term and/or long-term disability) with strong coaching skillsUnderstands the larger scale of the disability business and the financial impact on Plan SponsorsAbility to connect the information, to identify trending and to explain the whyGreat communicator (bilingual in English and French - Quebec only):authentic care and empathetic approachability to influence and negotiateAnalytical and detail oriented, especially with complex claims and contractsSuperior organizational and problem solving skillsLeadership and change management skillsProactive and innovativeResilient and able to handle and overcome difficult and stressful situationsTech savvy – comfortable using multiples platforms and systemsThrives in a dynamic, fast paced environmentCollaborative team player with a positive attitude and a drive to succeedAll post-secondary degrees are welcome

What’s in it for you?

Opportunities to learn new skills, grow and move into different rolesComprehensive training program with virtual classroom and ongoing learning to be set up for successTrusting, diverse and inclusive working environmentsSupportive leadership who’s focused on your success and well-beingContinuous improvements that focus on enhancing your work and our clients’ experience #makeadifferenceSustainability commitments to create a cleaner, more inclusive and sustainable future for our communitiesWe offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:Comprehensive benefitsRetirement & stock investment  Pay for performance rewardWellness programs, benefits and health incentivesPaid vacation based on experience and additional days to support family care and personal emergenciesTime off for enrichment experiences through a Sabbatical programInvestment in not-for-profit organizations that are important to you

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

58,000/58 000 - 97,000/97 000

Job Category:

Claims - Life & Disability

Posting End Date:

29/08/2025