The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

Secure and analyze claim information to make and approve disability decisions and payments on lower complexity and/or lower liability disability and state disability insurance claims. Apply appropriate claim and disability management strategies to ensure prompt, accurate resolution. Deliver responsive and empathetic customer service to claimants, policyowners, and other stakeholders.

This posting may be filled at either the Disability Benefits Examiner or Senior Disability Benefits Examiner level, depending on experience and qualifications.

Key Responsibilities:

45%: Investigate and analyze medical, occupational, and policy data to determine eligibility for disability benefits. Identify discrepancies and secure additional documentation. Make and communicate decisions for new, ongoing, and maintenance claims.30%: Develop and execute claim strategies to contain liability and ensure accurate benefit duration. Apply medical updates, policy limits, statutory requirements, and return-to-work factors.20%: Communicate claim information to stakeholders. Resolve issues through effective written and verbal communication.5%: Establish accurate financial liability by identifying deductible income and maintaining system data integrity.Ability to work remotely in a secure and professional home office environment is a requirement of the role.

Skills and Background You’ll Need

Education:

High School Diploma or equivalent

Experience:

Disability Benefits Examiner: Minimum 2 years of progressively responsible experience in disability benefits administrationSenior Disability Benefits Examiner: 2–3 years of direct claim adjudication experience

Must-Haves:

Strong attention to detail and accuracyClear written and verbal communication skillsAbility to prioritize tasks and meet changing deadlinesComfortable working independently in a remote setup

Preferred:

Experience with state disability insurance claimsFamiliarity with claim management systems and documentation standards

Key Behaviors of a Successful Candidate

Empathetic and customer-focused communicationIndependent decision-making with sound judgmentAdaptability to changing medical and policy conditionsIntegrity in handling sensitive financial and personal dataWillingness to collaborate across departments when needed

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

An annual incentive bonus plan

Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

A supportive, responsive management approach and opportunities for career growth and advancement 

Paid parental leave and adoption/surrogacy assistance

An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

Salary Range:

20.55 - 28.61

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.