Company Overview 

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.  

 

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. 

UKG is seeking a dynamic and experienced Director of User Experience to team in India and drive the vision, strategy, and execution of our product design initiatives. The ideal candidate will be a strategic thinker with a strong background in user-centered design, a passion for innovation, and a proven track record of delivering exceptional user experiences.
Key Responsibilities:
• Customer Advocacy: Advocate for customers by imparting strategic design leadership that fosters a shared understanding of the customer-centric intersection between design, content, business, and technology needs.
• Design Quality: Raise the bar on design quality, end-to-end processes, and deliverables. Focus on overarching portfolio strategy, negotiating priorities, and create scalable systems that enable the federation of design work.
• Cross-functional Alignment: Drive the conversation with product and engineering peers to align on customer problems and product vision. Negotiate solutions balancing customer desirability, business viability and tech feasibility
• Navigating Ambiguity: Work proactively through the ambiguity of understanding customer needs, defining new products, and applying new technologies. Bring structure to uncertainty and ensure resulting experiences are simple, clear, and compelling.
• Innovation Leadership: Stay on the cutting edge of new technology, AI, and UX. Lead the team to experiment with new promising tech and interaction patterns.
• Stakeholder Relationships: Maintain healthy relationships with partners and stakeholders globally. Prioritize based on customer need, not internal interests. Exhibit excellent judgment and resolve challenging issues to move the product forward.
• Team Development: Invest heavily in the development and growth of a diverse team of design leaders. Create a culture of inclusion and creativity.
Qualifications:
• 15+ years of experience in product design, with at least 5 years in leadership/mentorship roles.
• Deep expertise in user experience (UX) design, user interface (UI) design, interaction design, and information architecture.
• Proven track record of leading successful product design initiatives and delivering impactful user experiences.
• Strong understanding of design thinking, user-centered design principles, and design systems.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams.
Preferred Qualifications:
• Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field is highly preferred.
• Experience presenting to and effectively advising senior leaders outside of design.
• Experience embedding design within product teams for agile design and development collaboration.
• Portfolio of work led and shipped by teams in B2B or B2C services space.
• Strong discipline in the use and positioning of AI technologies
• Comfort with the ambiguity that comes with building new products from zero to mature adoption
• Experience working with globally distributed teams

Where we’re going 

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.      

Disability Accommodation in the Application and Interview Process 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com