It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We’re a $2 billion company that’s growing at 30+% annually and we’re expanding our  Product Management Team to make sure we stay ahead of the competition.

About the Role:

We are looking for an energetic & experienced person to join the Global Voice cloud OPS team.

This position requires in-depth knowledge of Indian VoIP, PSTN, Carrier Partners and the telco transport networks & operations in India

This role is focused on expanding launched RC services in the Indian market with full PSTN telco with the RingCentral Cloud UCaaS and CCaaS experience

Key responsibilities:

Become SME of RC Cloud based UCAAS for Voice, Conferencing, Web MeetingsWork directly with Indian Telco Carriers, Regulators and Inspectors be a Champion of RC architecture and compliant solutionsCreate and manage proof of concept and as implemented models & diagrams for new and existing carriers and trunksLead and drive new and existing carriers and connections from NDA, MSA and Contract phases into live production in serviceManage and assist to create Carrier Interconnection agreementsLiaise with cross functional teams for validation of concepts with NetOps team, Telco SBC team, Numbers team, DBA’s, Engineering, Product and sales teamsCreate & maintain pre & post implementation of carrier trunk configurations, diagrams and call flow expectationsDesign and grow HA carrier configurations with RC Telco Network Components & carriers and to grow and scale with the RingCentral VoIP NetworkFollow and design operational process and procedure documents and network change management recordsJoin in planning sessions internal and external for all projects related to new and existing carriers trunking changesIdentify and scope all steps and tasks needed for each projectCreate Epic, Master and sub tasks to manage them thru completed for all needed teams involved in task tracking systemsInsure that all projects and initiatives are completed on time and on budgetProvide administrative management to team of dev ops engineersLead a team of number analysts

Ideal Candidate must have:

Knowledge of India telecommunications networks and environments Knowledge of India telecommunications licenses, regulations and lawsKnowledge of India telecommunications lawful intercept servicesExperience and familiarity in PSTN & VoIP terminologiesExperience in building and maintaining new and existing relations with carriers in the India marketExperience and knowledge of KYC processes and servicesWorking knowledge of India geographic telecom Circles, dial plansWorking knowledge of India specific call flow limits related to PSTN and VoIP Partitioning with and without OSP Indian licensed networkExperienced in Contract Negotiation & Voice and Data Transport BuyingExperienced in sourcing NDA, MSA, Interconnect, Unilateral and Bilateral AgreementsExperienced with Carrier/Vendor Invoice Reconciliation and DisputesExperience in measuring, monitoring and augmentations for Capacity PlanningExperienced with MOU Usage Cost modeling, Past, Preset, ForecastingExperienced in Least Cost Routing principles for Domestic and Intl trafficDeep Experience with CDR Analysis and with Network Cost AnalysisExperienced with methods of sip trunk topology - over www, over peer, over IPsec vpn, over private networksStrong analytical and troubleshooting skillsAbility to handle multiple concurrent tasks and projectsExperience in leading a technical team

Ideal candidate should have:

Demonstrated ability to work in a fast paced environment. We want candidates with the entrepreneurial spark!In depth knowledge of Voice PSTN networks and ability to grasp traffic flows in all directionsAn assertive attitude to take initiative in seeking out solutions for problems to optimize performance and qualityAnalytical approach to troubleshooting and problem solving that is strong in isolation, triage and correlationTeam and cooperative work ethic and approachExplore solutions to problems with consideration of full sense of ownershipExcellent email and verbal communications skills working with Vendors and external partnersUsing a system for creating and managing tickets for tracking and momentumA tenure of at least 5+ years in similar roleMust have a high level of technical and analytical knowledge and the ability to handle multiple tasks simultaneouslyMust have a strong strategic thinking capacity, effective communication skillsExisting knowledge of RC Core telephony components is an advantageAbility to create network & call flow diagramsKnowledge of the functional role of a trunk side SBC such as Sonus Networks platform experience with Ribbon Sonus EMS, Sonus SBC, Sonus PSXAdvanced level understanding of SIP, RTP, RTCP and relatedIn-depth understanding of MOS Score, Jitter, Delay, etc. and how to plan and consider the effects of these on network designs

Location: Bangalore - Hybrid