Regional Digital Experience Manager – Pacific

We are seeking a talented individual to join our Pacific team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. As the Senior Leader for Regional Digital Experience – Pacific, you will:

Lead the execution of large/complex digital products, engaging with Client Service Teams to both ensure that the implementation of digital solutions is fit for purpose and to gather requirements for future digital offerings.Communicate with stakeholders and engage with the delivery/ build teams to ensure that the digital products delivered meet the requirements.Deliver training implementation activities including system demos, system testing and user acceptance testing.Manage, monitor and drive adoption for key digital solutions.Attendance at client and prospect meetings where required to present the Digital offering and future plans.

We will count on you to:

Deliver value to colleagues and clients while growing the business leveraging digital solutions to unlock innovation and drive productivity, connectivity, and client engagement.Understand the importance of engaging stakeholders at all levels, building relationships, listening to concerns, and tailoring messaging to resonate with different audiences, ensuring their buy-in and commitment to the change process.Identify new revenue opportunities, revenue streams and client engagement from the adoption and deployment of digital technologiesConducts feasibility studies and impact assessments regarding implementation of digital solutions. Identifies and resolves gaps between new and existing business processes and applicationsSet out change management strategies that encompass communication plans, stakeholder engagement, training, and risk assessment.Oversee implementation activities including system demos, system testing and user acceptance testing.Be the key driver providing insights & prioritizing our clients needs regionally, working in close collaboration with local stakeholdersBe a digital evangelist, championing the use of digital technology and practices to engender a digital culture mindset from the top downCurate and manage digital content that is compelling, aligned with the group strategy with the necessary customization to cater for local needs.

What you need to have:

15 – 20  years of relevant work experienceExperience in managing clients, business issues, insurance programmes and service plansKeep abreast of changing market conditions and informs client executives, insurers, brokers and/or clients of major developments affecting digital servicing modelsUnderstand Digital solutions in the marketplace and their applicationSupervise, coach and mentor digital and wider business and operations team members

What makes you stand out:

Well-developed general management skills, with experience in a globally matrixed, multi-geography, and multi-cultural service delivery environment.Executive presence, demonstrating composure and confidence in all situations.Resilience in handling internal pressures and conflicts while managing multiple stakeholders.Strong verbal and written communication skills, with the ability to collaborate effectively with diverse teams.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.