As the Director, Product Management, you will own the strategic direction, performance, and evolution of our product portfolio. This includes a mix of digital tools, service offerings, and integrated programs that support patient onboarding, financial assistance, care coordination, and long-term adherence, with a particular focus on creating strategies to stay ahead of competitors, address market trends, and evaluate industry innovations for inclusion in our portfolio.

 

You will lead a team of product analysts and collaborate cross-functionally with operations, engineering, sales, marketing, regulatory, and client success teams to ensure our offerings drive improvements in measurable value to clients and meaningful impact to patients.

Portfolio Strategy & Vision Define and evolve the multi-year strategy for the Patient Engagement & Support portfolio in alignment with company goals and market needs. Identify opportunities to expand or optimize offerings based on client feedback, market trends, and regulatory shifts. Team Leadership & Development Lead and mentor a team of product managers across multiple product lines or service modules. Foster a culture of innovation, accountability, and customer-centricity. Cross Functional Execution Partner with operations, engineering, and service delivery teams to ensure successful execution of roadmap initiatives. Collaborate with compliance and regulatory teams to ensure offerings meet HIPAA, 21 CFR Part 11, and other relevant standards. Client & Market Engagement Serve as a strategic partner to commercial and client success teams in key client engagements, proposals, and program design. Engage with clients, patients, and industry stakeholders to gather insights and validate product direction. Performance Management Own portfolio-level KPIs such as adoption, retention, patient outcomes, and client satisfaction. Use data to drive continuous improvement and investment decisions. Customer & Market Insight Partner with commercial teams and clients to understand PSP workflows, pain points, and success metrics. Conduct competitive analysis and market research to inform product positioning and differentiation. Performs other related duties as assigned by management. 

 

SUPERVISORY RESPONSIBILITIES:

Directly supervises employees within the Product department.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.