At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. **Role Summary** The Director – Process Excellence will lead the design, execution, and scale-up of Iron Mountain GBS’s process excellence programs. The role will focus on embedding a structured improvement culture using Lean Six Sigma, driving enterprise-wide standardization, and enabling measurable business impact through SOP governance, capability uplift, and cross-functional collaboration with business partners and GPO teams. **Key Responsibilities** + **Lead process diagnostics and improvement initiatives** across onboarding to cash, billing, procurement, and customer service. + Drive **Lean Six Sigma deployments** , mentor Green Belt project leaders, and build internal continuous improvement muscle. + Champion **process standardization, SOP rollouts** , and operating model enhancements across GBS locations. + Collaborate with the Automation and Analytics teams to ensure **seamless integration of technology** into process improvements. + Support business units in identifying **CTQs (Critical to Quality) metrics** , project charters, and delivering quantifiable outcomes (e.g., FTE, cycle time, working capital). + Partner with the GPO office to **codify and scale best practices** across customer excellence and commercial expansion. **Experience and Qualifications** + 18+ years in Process Excellence, Continuous Improvement, or Business Transformation roles within shared services or GBS. + Certified **Lean Six Sigma Black Belt or Master Black Belt** (mandatory). + Demonstrated experience in **leading cross-functional improvement programs** in a matrixed organization. + Strong stakeholder management and communication skills. + Ability to lead with both **strategic vision and hands-on execution** . Category: Project/Program Management Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0091466