**Description** Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. **Summary:** This position is responsible for the management of the relationship with key Physician, Hospital and other UNC Health entity customers. Each Relationship Director will be assigned to a region and will own the relationships with all practices, providers, entities within their region. Relationship Directors are responsible for representing the Hospital Revenue Cycle office and its responsibilities to the customer practices, providers and entities. Equally important, they are responsible for advocating for their customers' viewpoints back to the billing office to ensure the revenue cycle is optimized. Revenue Managers Directors work closely with the analytics staff to ensure regular meetings occur and are valuable. **Responsibilities:** 1. Patient Financial Services - Responsible for directing/coordinating interactions with assigned customers. Works closely with all areas of the revenue cycle to ensure their customers’ needs are met and concerns addressed. Identifies when to involve others to assist in problem resolution Works closely with other Revenue Cycle Directors to optimize processes. 2. Leading People - Works closely with customers and their staff to optimize the areas they influence within the revenue cycle. Also works closely with revenue cycle staff to provide feedback to the practices, providers and entities on areas where changes are needed. Works closely with the practices, providers and entities to ensure changes are made. 3. Leading Change - Initiates and manages the change process, taking steps to remove barriers or accelerate its pace. Communicates a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process. Clearly communicates the direction, required performance, and challenges of change to all involved parties. Identifies and enlists the support of key individuals and groups to move the change forward. Obtains and provides resources to implement change initiatives. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance. 4. Results Driven - Exceeds departmental and organizational goals and customer expectations. Makes decisions that produce high-quality results by applying knowledge, analyzing problems, and calculating risks. Delivers high-quality services and is committed to continuous improvement. Understands the overall financial performance of the organization and applies financial concepts and practices to establish and maintain realistic budgets. Uses financial information to monitor overall financial status of operations. **Other Information** Other information: **Education Requirements:** ● Bachelor’s degree in an appropriate discipline. **Licensure/Certification Requirements:** ● No licensure or certification required. **Professional Experience Requirements:** ● Seven (7) years of related experience, with at least five (5) years of management experience. **Knowledge/Skills/and Abilities Requirements:** ● Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise. **Job Details** Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Physician Revenue Cycle Mgmt Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $58.92 - $84.70 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Hybrid Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.