**All the benefits and perks you need for you and your family:** Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Mental Health Resources and Support **Our promise to you:** Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **Schedule:** Full time **Shift** :Days **The community you'll be caring for:** AdventHealth Wesley Chapel From state- of- the- art equipment to the most intricate building details, AdventHealth Wesley Chapel was designed from the ground up to maximize healing, patient care and wellness. Recognized as leader in patient satisfaction and was named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health 50,000 sq ft community Health & Wellness Center Comprehensive womens health center named Inspiration Place that incorporates female physician specialists, womens imaging, pelvic floor and female physical therapy and a boutique spa. Consistently named a Top Workplace in Tampa Bay by the Tampa Bay Times AdventHealth Wesley Chapel has been named to Healthgrades Top 250 Hospitals list. This places them in the top 5% of hospitals in the country for superior clinical performance and excellence. Opened an offsite 24 bed, 24/7 emergency room in Central Pasco to better serve the emergency health needs of residents in west and central Pasco. **The role you'll contribute:** The Director - Patient Experience provides the strategic vision and leads the direction for patient experience and satisfaction strategies, managing patient -centered programs and initiatives that promote an exceptional patient experience for AdventHealth Shawnee Mission. Instrumental in driving the organization in understanding current external and internal dynamics of patient and family centered care and experience. The Director works closely with the Chief Nursing Officer in consulting executive leadership and physicians in building and leading strategies that result in consistency and standardization within the AdventHealth Shawnee Mission culture. The Director is responsible for overseeing a tightly aligned clinical and nonclinical team, who consult leadership, physicians, and frontline staff across the continuum of care (Connected Care) by providing strategic alignment, evidence-based best practices, voice of the customer feedback, training & education, and data intelligence. The Director also identifies insights and actions to continually lead AdventHealth Shawnee Mission toward top-decile patient satisfaction performance. This includes creating programs, development plans, and interpreting and segmenting nationally reported value-based purchasing patient satisfaction data - developing hypotheses; presenting, communicating and making recommendations regarding interactions, processes and environment resulting from findings. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. **The value you'll bring to the team:** Partners with all leaders to achieve 75th percentile in HCAHP performance. Recognize it is a partnership between her department and nursing to impact necessary changes to improve HCAHPS scores. Partners with inpatient nursing leaders to achieve 90% purposeful hourly rounding and 95% nurse leader rounding. Manages Initiatives for strategic planning as it relates to Patient Experience and Customer Satisfaction. Proactively meets with leaders of departments where trends are identified to create and identify performance improvement actions. Will schedule face to face meetings as necessary with managers. Significant interaction with medical staff specific to customer satisfaction training and/or strategy per the instruction and direction of the CNO/CMO. Qualifications **The expertise and experiences you'll need to succeed:** Bachelor's degree. Minimum of eight years of health care related experience. Minimum of five years health care related leadership experience. Leadership experience in strategic/cultural planning and execution with executive leadership and physicians with the ability to listen, assess, coach, mentor, motivate, and problem solve. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. **Category:** Patient Experience **Organization:** AdventHealth Wesley Chapel **Schedule:** Full-time **Shift:** 1 - Day **Req ID:** 25033534 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.