At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American

The Global Risk & Compliance Organization is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. Global Risk & Compliance creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at Global Risk & Compliance are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. 

How will you make an impact in this role? 

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes. The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.

American Express International Card Services is a leading issuer and provider of Consumer and Commercial products and services across many countries around the world. The International Card Services team vision is to ensure each customer has access to flexible payment options, relevant rewards, and the powerful backing of American Express.

The ORM Governance Organization is looking for a Director, International Card Services Operational Risk to join a diverse team of high-performing individuals focused on the effective oversight of risk identification, assessment, and mitigation across the Business Unit, while maintaining alignment with the organization’s enterprise risk management framework.

Reporting directly to the VP, Operational Risk Officer, this role plays a critical part in assessing, monitoring, and challenging the first line’s risk management practices. The ideal candidate will work closely with first-line stakeholders and enterprise risk functions to provide independent oversight and challenge, ensuring that risks are managed effectively and in compliance with regulatory expectations.

The Director, International Card Services Operational Risk will:

Assess and challenge first-line risk identification, assessment, and mitigation efforts (i.e., Risk & Control Self-Assessment) within International Card Services to ensure alignment with enterprise risk standards

Analyze business processes and activities to identify potential risks, control gaps, and emerging risks

Support the development and refinement of risk policies, standards, and procedures

Assist in applying the enterprise risk management framework across International Card Services

Support International Card Services in embedding risk management practices into daily operations and decision-making

Track and analyze key risk indicators (KRIs), providing insights into risk trends and areas requiring attention

Contribute to risk reporting efforts, preparing materials for senior management, risk committees, and regulatory engagements

Maintain an understanding of relevant regulations and industry expectations to help the business navigate compliance requirements

Participate in risk governance forums, working groups, and committee meetings, providing input on risk topics

Conduct risk assessments, scenario analyses, and deep dives to evaluate the effectiveness of existing controls

Act as a key risk oversight to the first line, providing guidance on risk identification, control enhancements, and remediation efforts

Support risk awareness initiatives by contributing to training sessions and risk culture programs

Monitor risk-related issues, ensuring they are appropriately addressed

Escalate significant risk concerns and control deficiencies to senior risk colleagues and relevant stakeholders

Qualifications:

Experience in risk management, preferably within a second-line function in financial services, and understands critical risk management lifecycle activities

Knowledge of risk management frameworks, regulatory environments, and industry best practices

Proven ability to assess and challenge first-line risk practices independently

Excellent communication and relationship-building skills, with the ability to translate complex risk concepts into actionable insights

Demonstrated history and ability to build productive partnerships and influence stakeholders across the organization

Strong understanding of operational and regulatory risks

Proficiency in risk management tools, data analysis, and reporting systems

Advanced analytical and problem-solving capabilities, with a focus on actionable insights

Detail-oriented and proactive, with strong prioritization skills in a dynamic environment

High ethical standards and a commitment to integrity and accountability

Knowledge of consumer and commercial bank/payment products

Non-considerations for sponsorship: 

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. 

Considerations for sponsorship: 

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries 

Bonus incentives 

Support for financial-well-being and retirement 

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

Generous paid parental leave policies (depending on your location) 

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

Free and confidential counseling support through our Healthy Minds program 

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.