**About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** As the leader of the Lumen Enterprise UX Design organization, this individual will be responsible for the UI/UX design of all enterprise customer-facing and select employee-facing applications. You will define the UX design strategy for the organization and partner closely with internal stakeholders to drive the successful creation of compelling, cohesive, and consistent end-to-end experiences across Lumen’s broad enterprise product portfolio that establishes Lumen as a digital experience and technology leader. Under your leadership, you will also strengthen Lumen’s customer-focused culture and build a best in class UX design organization by defining processes and methodology. **Location** This is a remote opportunity open to candidates located anywhere in the U.S. **The Main Responsibilities** + Define and deliver a best-in-class enterprise user experience vision and strategy that exemplifies Lumen’s promise of a technology leader. Partner with product leaders to align on strategic priorities and build a shared vision of the desired experience. Ensure that products and their digital interactions provide additional value to the Lumen portfolio. Use data and customer insights to confidently defend design solutions with senior leaders. + Manage and creatively lead multiple teams of visual designers, user experience designers & researchers and to define and deliver end to end experiences for our customers. Oversee the creation of personas, journey maps, user studies, wireframes, prototypes and more across all aspects of web, mobile, and omnichannel experience design. Coach and inspire your team towards success and cohesion. + Create & manage the UX design roadmap, assuring critical strategic work is not eclipsed by short term tactical priorities. Allocate resources to the highest impact work. + Define and enforce Lumen design methodologies, processes and tools across the organization. Evangelize the value of a user-centered design approach. Ensure that UX design is well integrated into Lumen’s product development processes. Work cross-functionally to establish processes that enable successful customer solutions from early concept through final implementation. + Drive the evolution & adoption of the Lumen enterprise portal style guide, pattern library and design system to maintain consistency & efficiency in design and development across the business. Provide art direction to visual UI designers assuring a modern look and feel than complies with and strengthens the Lumen brand. Establish and maintain a do-it-yourself design toolkit and support model for teams creating their own user interfaces. + Manage the user research program and provide oversight of the user research technology platform. Assure that quality user research is conducted throughout the product design lifecycle. Manage user research platform budget and training for all of Lumen. + Partner with marketing design leadership to assure cohesive experience from the learn/buy experience on Lumen.com to get/use/pay on the customer portal(s) as well as a seamless omnichannel experience through the design of tools for customer-facing employees. + Plan and lead internal design thinking workshops & conferences (UX Summit) to generate new ideas and build a culture of creative collaboration. + Manage department budget, and perform staff management functions including but not limited to coaching, planning and performance management in a supportive, team oriented, collaborative manner. **What We Look For in a Candidate** + Bachelor’s degree in design, human factors, or related field. + 10+ year’s professional work experience in UX design. + 3+ years leadership experience with successful track record of leading a UX design team + Ability to create and manage to a roadmap, balancing multiple strategic priorities, projects, and teams + Demonstrated ability to drive UX strategy and effectively work with cross-functional teams to achieve results + Excellent understanding of UI/UX design and research techniques, principles and best practices, with ability to teach and coach others. + Strong aptitude for visual design and ability to provide art direction + Strong communications skills including verbal, written and facilitation with the ability to synthesize complex information and then communicate effectively with frontline and C-suite individuals. + Passion for innovation and pushing/challenging the thinking of our team. **Preferred Qualifications** + Master’s Degree in design related field, or M.B.A. + Experience with design of technically complex interfaces for B2B & B2E use cases and/or design of eCommerce sites + Experience in Security, Networking Technology, Cloud, and Telecommunications services and technology + Understanding of Agile Scrum methodology and HTML, JavaScript and CSS frameworks + Proficiency with graphic design & UX design software, and project management tools. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (https://jobs.lumen.com/global/en/benefits-statement) + Bonus Structure \#LI-Remote Requisition #: 339423 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/i/global/en/faqs) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 08/19/2025