We are seeking a highly experienced Director of User Experience to help Insulet create a world class work experience for our employees. Working with leaders from multiple areas of the company, this role focuses on engaging the workforce from pre-boarding of new hires to their departure, ensuring a seamless and impactful user experience across various touchpoints. The candidate will help lead our efforts driving the adoption of new technologies and work solutions across our organization. This role develops the engagement strategies and defines the channels, creates the content plans, including video and written materials based on their deep experience and proven track record. The ideal candidate will be creative, bring strong positive energy, and knowledgeable about social media strategies to enhance our training programs' reach and effectiveness. A better title for this role is User Experience Influencer.

 

Key Responsibilities:

Engage leadership to understand an align with Insulet goals and business prioritiesCreate engagement strategies to successfully gather accurate and actionable dataCollaborate with stakeholders and leadership to create Organizational Change solutions to support Insulet’s “Way of Work” initiatives and goalsProvide expert insight of the engagement data and KPI’s to business groups that identifies success, gaps, and areas of opportunityWorking with varied functional groups develop and implement training programs, including videos, seminars, “office hours”, and written content, to facilitate the understanding, learning, and adoption of new technologies and work solutionsUtilize social media strategies to promote training programs and engage employees across multiple countries and languagesStay updated with the latest trends in technology and training methodologies to ensure our programs remain cutting-edge and effectiveFoster a culture of continuous learning and innovation within the organizationServe as the technology evangelist and champion, promoting the benefits of new technologies and work solutionsEngage and partner with Executive Leadership to gain support and align technology adoption strategies with organizational goalsLeverage ServiceNow, the Unified Portal, and other tools to create effective engagement solutions

 

Company Mission and Values: Our mission is to empower our employees with the knowledge and tools they need to excel in their roles and drive the company's success. We are committed to fostering a culture of innovation, collaboration, and continuous learning. Our core values include:

Innovation: We embrace new ideas and technologies to stay ahead in a rapidly changing worldCollaboration: We believe in the power of teamwork and encourage open communication and cooperation across all levels of the organizationContinuous Learning: We are dedicated to the ongoing development of our employees, providing opportunities for growth and advancementIntegrity: We uphold the highest standards of honesty and transparency in all our actionsCustomer Focus: We prioritize the needs of our customers and strive to exceed their expectations in everything we do

Qualifications:

Minimum of 10+ years in organizational change experience, with at least 5 years developing and leading companywide user experience engagement and organizational change plans for larger user populationsExperience working with and integrating enablement solutions through ServiceNow, a Unified Service Portal, or similar service management toolsComprehensive understanding of the MS O365 productivity platform and apps with an emphasis on MS TeamsActive experience with MS Copilot and how it integrates with O365 and the enterpriseExperience working with and integrating enablement solutions through ServiceNow or similar service management platformStrong experience and understanding on AI in the workplaceExperience in managing technology adoption and upskilling programs across multiple countries and languagesFamiliarity with various learning management systems and training platformsStrong background in developing video and written training contentIn-depth knowledge of and experience with social media strategies and their use in engagement, learning, and organizational changeExperience successfully managing and mentoring UX teamsExcellent communication and interpersonal skills, with the ability to work effectively across different cultures and languagesAbility to travel as needed to support global training initiatives. <10%Proven ability to engage and influence at the Leadership levelBachelor's degree in a relevant field such as Marketing, Business Administration, Information Technology, Digital Media, or a related field

 

NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 3x/week; may work remotely other days). #LI-Hybrid

Additional Information:

The US base salary range for this full-time position is $163,950.00 - $245,925.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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