American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a strategic and hands-on Director of Training and Service to architect and lead a high-impact training and servicing organization from the ground up. This role will design and build a national program focused on increasing dealership income performance through F&I excellence, sales training, and compliance. The Director will oversee the creation of curriculum, the launch of an integrated virtual and in-person training platform, and the development of a regional field resources dedicated to dealer profitability and relationship support. Responsibilities will include, but are not limited to:

- Leading training efforts to increase PVR, product penetration and reinsurance performance while complementing the existing AGWS University training curriculum
- Architecting and deploying the national training & servicing framework—including content, playbooks, reporting, and platform
- Recruiting and managing a field team of Regional Income & Training Specialists who support AGWS distribution partners with dealer support
- Launching live seminars, virtual academies, and in-store support tailored to new hires and distribution partners
- Overseeing creation of income-focused training content: sales playbooks, objection-handling scripts, and deal optimization techniques
- Supporting agencies and distribution partners with scalable training assets and consultative field support
- Owning reporting dashboards, scorecards, and continuous content improvement based on dealer results and field feedback