Meet Our Team:

As a key leader to a regional team of Technical Account Managers (TAM) who have the goal of driving client operational roadmap achievement and optimized solution health and performance, you will provide vision, guidance, and technical oversight.

 

 

 

Picture Yourself at Pega:

The position has responsibility for providing Thought Leadership to a regional team of Technical Account Managers (TAM) with the goal of driving client operational milestone achievement, optimized solution health and enhancing client satisfaction levels. This is a significant hands-on leadership role within the TAM/GSA organization and provides vision, guidance, and technical oversight of the team. Reporting directly to the regional Senior Director TAM/GSA, the Director will play an integral part in leading and driving overall client success.

 

 

What You'll Do at Pega:

Lead a team of Technical Account managers which focus on: operational milestone success with business value for the client, establishing client technical confidence in Pega’s services, and fostering strong client relationships to ensure that technical engagements result in client satisfaction and retention

 

Work with the Senior Director or VP TAM/GSA:to ensure the regional teams are appropriately staffed with a view to future demandsreview the TAM monthly and quarterly goals to ensure targeted work is mission aligned and value focusedmeasure and aggregate program compliance within teampartner with the various functions (SRT, GCS, CSM, PM, Eng.) to share and drive client feedback and product/service improvements ensure feedback is reported, driven and governeddrive internal and external process and improvements aligned with clients’ requirements to ensure clients’ success criteria are metLead the teams with Design and Technical knowledge resulting in clear direction/input to milestone plans and rapid resolution of reported critical issuesBuild out and develop the team’s world class technical account management, process, operation planning, and troubleshooting skillsMotivate and inspire team to achieve outstanding resultsWho You Are:

The successful candidate  exemplifies a blend of deep technical expertise with client facing prowess. You are a dynamic, motivated and enthusiastic leader who is passionate about delivering excellence to our clients, as well as proficient in collaborating with business and technical stakeholders across the broader organizations.

 

What You've Accomplished: Bachelor’s Degree in Computer Science, or equivalent, Masters Preferred12 - 15 years of relevant work experience, including up to 10 years leadership experience in a consulting or technical roleProven track record of leading a team to effectively ensure the resolution of complex technical issues to drive client satisfactionA track record of using relevant metrics and process improvements to drive process and organizational improvementExpert oral and written communication skills, leadership and poise in pressurized situationsTenacity, drive and the desire to succeed in a fast-paced environment

Additional Preferred Qualifications:

Experience working within a global SaaS or PaaS organizationUnderstanding of the Cloud and how to support Cloud based clientsHands on experience with Pega ProductsPega Offers You: Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Job ID: 22284

AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.

Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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