Director of Solutions & Delivery / Up to £135,000 / Up to 30% Bonus / North East (Hybrid, 1/2 days a week)

Director of Solutions & Delivery

Salary: £120,000 – £135,000
Location: North East (Hybrid, 1 -2 days a week)

Keywords: strategic delivery, member-first services, process optimisation, transformation, data intelligence, collaborative leadership, continuous improvement, regulatory compliance

A leading member-focused pension services provider is seeking a Director of Solutions & Delivery to lead cross-functional teams in turning strategic objectives into measurable, high-quality outcomes. This role drives operational excellence through process engineering, large-scale transformation, and innovative data strategies while fostering a culture of collaboration and continuous improvement.

Key Responsibilities

Lead process analysis and re-engineering to optimise operations, particularly within pensions, ensuring regulatory compliance and member-first outcomes.

Direct delivery, change, and data intelligence teams to execute both large-scale initiatives and smaller incremental improvements.

Oversee a major system re-platforming programme, ensuring process and data readiness for smooth transitions.

Implement and embed a trustee-focused data strategy, enabling robust reporting, BI, and planning using tools like Power BI.

Manage a £1m annual change budget and a team of 50–60, driving continual improvement.

Build and maintain strong relationships with trustees, employers, and internal stakeholders, representing Member Services at senior forums.

What You’ll Bring

Proven leadership in business change and process improvement in complex, regulated environments (pensions/financial services preferred).

Track record of delivering transformation programmes, managing change portfolios, and leading high-performing, multi-disciplinary teams.

Strong ability to set disciplined ways of working while fostering innovation and empowering teams.

Skilled in governance, data-driven decision-making, and stakeholder engagement at senior levels.

Hands-on, collaborative approach to leadership, comfortable leading workshops, facilitating decisions, and driving results.

This role is offering up to £135,000, along with a 30% bonus, with only 1 - 2 days a week required on site in Darlington. If you're interested, please apply.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates