As the Director of Solution Engineering at Arteris, you will play vital role in Sales and Customer Support processes. You will be responsible for guiding FAEs and CAEs through complex technical sales and support situations.Key Responsibilities:Owns Premium and Custom Customer Support ProgramsLeads Strategic, Global, Multi-site Technical Customer Support – both pre- and post- salesWork with Sales team to coordinate customer requirements that require:Multi-site coordinationStrategic Accounts as designated by EVP of Sales and/or VP of Customer SuccessOwn technical portions of Premium Support AgreementsCustomer Specific Product Enhancement requestsNegotiate any customer specific requirements to facilitate Arteris’ products adoption in some of the leading chips being designed todayWork with Arteris’ engineering team and the CTO office to deliver Customer Specific enhancement and requirements.Become familiar with Arteris’ customers and prospects designs, understand the problems they are facing, and provide guidance to the CTO office and Engineering team to ensure the developments will fit the market and its needsWork with an expert team to support and deploy interconnect and memory hierarchy solutions and Connectivity/Register solutions for some of the world’s most sophisticated mobile, telecom, automotive, AI and consumer SoC designs.Coordinate training, post sales and support activities at assigned accountsLead company-wide Technical Initiatives as appropriate and assignedProduce Team Procedures, Application Notes and White Papers as neededWorks with 3rd party partners to create complete reference solutions
Experience Requirements / Qualifications:Understanding of SoC system level architectures and SoC development processesUnderstanding of IP integration, bus fabrics, DDR and other building blocksFamiliarity with the ARM and RISC-V ecosystem: CPU, GPU, etc.You are customer focused and enjoy working with them to help them find solutionsYou have experience in a customer facing roleYou are highly motivated, excellent problem solver and results-drivenYou have good presentation and organizational skillsMotivated to train and educate others and help them solve complex problemsYou are a team player who can take initiativesThis position requires being able to travel as neededQualities:You are passionate about your job;You are an excellent problem solver;You are a solid communicator;You are results driven; and,You have empathy for the complex problems being served by our customers.