Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.  

Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. Shall demonstrate leadership and commitment with respect to the quality management system by:

       (a) promoting the use of the process approach and risk-based thinking

       (b) engaging, directing and supporting persons to contribute to the effectiveness of the quality management system requirements

(c) promoting improvement.

3. Establish department KPIs for cash management, self-pay refunds, and customer service and utilize this information to drive improvement within the department.

4. Ensure accurate, timely posting of all payments – insurer, patient, EFTs, and adjustments

5. Oversee the reconciliation daily, weekly and monthly postings to bank statements and general ledger.

6. Implement process improvements to reduce posting errors and drive automation

7. Oversee processes and automation to identify and process self-pay refunds in a timely manner.

8. Lead monitoring, auditing, and reporting on refund performance metrics

9. Develop strategies for review, aging, and collection of bad debt

10. Coordinate with external collections agencies to maximize recovery 

11. Monitor KPIs like days in receivable, recovery rate, and write-off projections

12. Provide analysis to leadership as to opportunities to minimize bad debt write-offs

13. Oversee production and quality of patient statements

14. Ensure communications with patients and other stakeholders are compliant, timely, and reflect best practices in clarity and tone

15. Drive cross-function improvements in coding, billing, charging, and documentation as it pertains to patient questions, complaints, and concerns

16. Set and monitor service standards for hold times, resolution rates, and satisfaction surveys

17. Foster a patient-centric, empathetic team culture, and continuous training initiatives

18. Ensure the timely indexing, scanning, and routing of all correspondence for McLeod Health while utilizing the automation opportunities that exist within our IT systems

Work Schedule: 80 Hours bi-weekly

Qualifications/Training:

Five to eight years of progressive financial experience, hospital revenue cycle experience and Patient Accounting System(s) within a medical center or health system. Detail knowledge of third party billing and collection processes as to be able to assist in the investigation and resolution of patient question and/or complaints. Familiarity with bank cash management systems. Excellent oral and written communication skills, along with the ability to communicate and negotiate with a variety of internal and external constituencies. Strong managerial, planning, organizational, decision-making, interpersonal, team-building and lateral thinking skills. Analytical mindset leveraging data to drive decisions Fluency in spreadsheet, graph, and presentation software required Strong written and verbal communication skills required

Licenses/Certifications/Registrations/Education:

Preferred Bachelor’s degree in Finance or Accounting from an accredited school Preferred Certified Cash Manager or Certified Treasury Professional 

Physical Requirements: Refer to Occupational Risk Assessment

Able to sit for long period of time Be able to lift up to 20 lbs.