Director of Sales and Funnel Optimization
Service Corporation International (SCI)
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The Sales Lead Director provides strategic guidance to field location leadership sales force teams to drive all lead types, lead accuracies and flows. This position also serves as the subject matter expert for creating intuitive dashboard reporting and for the functionality of the sales intelligence analytical tool.JOB RESPONSIBILITIES
Business and Financial Leadership
Provide strategic guidance and reporting to drive revenue and lead activity from prospect to closeResolve complex problems providing resolution guidance to sales leadership teamsWork with sales leadership to identify business challenges and trends in order to forecast sales goalsWork with leadership to provide advice and guidance on productionUsing sales intelligence tools, generate and provide relevant customer data and business trends to sales leadership teamsGenerate reports and dashboards on lead effectiveness against metric goals Using sales intelligence tools, create daily reports and dashboards to prioritize leads and opportunities, missed leads, duplicate leads and areas of concernAchieve monthly lead to sale rates and appointment set ratesAchieve quarterly attainment performance measuresEvaluate overall health of organization and provide feedback on missed and or potential greater opportunitiesWork with market leadership and Corporate Departments on processes, technology needs and improvementsCollaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancementsCommunication and Training Leadership
Daily conduct WebEx meetings with counselors, managers, and Sales Directors for guidance on opportunities, trends and goal attainmentsCommunicate lead opportunities with sales specific teams such as seminarsProvide training to counselors and managers to drive and follow through with leadsMentor and coach Sales Managers accountable for leading pre-planning needsDevelop and implement communication plans for key initiatives and change management. Oversee implementation of initiatives and manage change providing leadership and guidance as needed.Participate in the communication of long-term strategy and annual goals to sales leadership teams. Assist with cascading and messaging as neededMINIMUM Requirements
Education
High school diploma or equivalent requiredBachelor’s degree in Marketing, Business Administration, Product Development or related discipline preferredLicense
Valid state driver’s license in good standingExperience
Ten (10) years industry experience with progressively increased customer facing direct sales responsibilities including industry competitive pricing, demographic patterns, and market competition Five (5) years industry funeral/cemetery pre-need direct sales experienceThree (3) years experience coaching leadership sales force teams with proven ability to achieve sales goalsThree (3) years experience using sales analytical toolsKnowledge, Skills and Abilities
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriersDemonstrated knowledge working with databases and automated analytical toolsAbility to adjust to competing deadlines and prioritiesSkilled at managing both the big picture and fine detailsStrong influential verbal and written communication skillsProficient in MS Office suite including email, Word, Excel, and PowerPointAbility to travel as neededBi-lingual skills preferredWork CONDITIONS
Work EnvironmentWork indoors during all seasons and weather conditionsFrequent local and/or multiple location traveling requiredProfessional Dress is required when in contact with families. Work PosturesSitting continuously for many hours per day, up to 6 hours per dayClimbing stairs to access buildings as neededPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork HoursWorking beyond “standard” hours as the need arisesTravel up to 25%Postal Code: 77019Category (Portal Searching): SalesJob Location: US-TX - Houston
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