Director of Sales, Luxury - Japan, Korea and Micronesia will provide sales leadership and focuses on creating and delivering a strategic sales approach to developing the Japanese and South Korean Luxury market for Luxury branded Hotels, currently Waldorf Astoria, LXR, Conrad, NoMad and Signia by Hilton.

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The role will also drive relationships in Japan, Korea and Micronesia with the Asia Pacific luxury partners. Lead strategic account management & development with existing & new luxury accounts in the region from all market segments as well as provide support around key distribution channels specific to the Asia Pacific markets.

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In addition, the position supports Asia Pacific luxury sales efforts by engaging with all HWS teams within the regions and constantly ensuring that they can articulate the Waldorf Astoria, LXR, Conrad, NoMad and Signia by Hilton value proposition.

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What will I be doing?  

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As the Director of Sales, Luxury - Japan, Korea and Micronesia you will be responsible for performing the following tasks to the highest standards: 

\n\nTo lead sales strategy for Luxury Sales in Japan and South Korea in alignment with the Asia Pacific Luxury Sales Organization.
Metrics: Overall increase in annual revenue & market share.\nTo collaborate & support leadership on property for Luxury sales teams within the Japan and South Korea regions.
Metrics: Inter-regional Luxury Sales support plan including customer engagement activation\nDevelop and maintain relationships with key luxury accounts with the specified regions, which have a high propensity to book luxury brands, typically have small volumes, and high ADRs.
Metrics: Revenue and ADR from luxury accounts.\nEngage with all HWS teams in the specified region to serve as the conduit for Luxury Sales in Asia Pacific; hold necessary training sessions, webinars, and meetings to deepen the understanding and articulation of the Luxury brands and specific global luxury product. Lead joint sales activities with HWS teams within the specified regions to differentiate.\n\n

Targets should contain the following

\n\nTotal sales influenced revenue to region specific luxury hotels\nJapan and Korea outbound revenue of luxury consortia\n\n

Additional areas of responsibility

\n\nIn collaboration with Regional Director, Global Luxury & Leisure Sales Asia Pacific - create and lead the sales strategy for the development of the Luxury market in all segments outbound & inter-regionally for the specified regions\nAccountable for the performance of HWS Luxury Sales throughout Japan and South Korea\nProactively manage customer relationships as well as internal stakeholders such as the Commercial Directors, Director of Sales, General Managers, and other senior Stakeholders of hotels etc.\nTo create and communicate the account strategies to drive increase in market share.\nTo be responsible for managing and driving strategy for key accounts, partnership, and distribution channels in the region\nTo be responsible for the implementation and execution of projects supporting sales strategy\nBe owner agnostic\n\n

Planning Activities

\n\nLead and create an inter-regional Luxury Sales activation plan for allocated regions\nDevelop strategic focus on Account Management, key partnerships, and distribution to move market share inter-regionally and outbound\nDevelop powerful personal relationships with decision makers and influencers within the top producing accounts & partnerships\nEnsure that measurement systems are in place & robust to track accurately the production of all targeted accounts.\nSet objectives that are aligned with Asia Pacific Luxury Sales organization & key hotel business plans\nWork with the relevant organizations and Associations in the region to ensure that Hilton Luxury brands achieve maximum gain and exposure\n\n

Organizing Activities

\n\nOversee HWS Luxury customer engagement within specified regions i.e., organization of Luxury trade shows, sales missions etc.\nTake the lead in ensuring Salesforce implementation is accurately set up.\nPartner with B2B Brand sales marketing on the appropriate marketing activities to underpin the account strategies and deliver increased customer and market share.\nPlans and directs assignment of tasks ensuring optimum effectiveness, accountability, and use of resources.\n\n

Directing Activities

\n\nDirects development and administration of team.\nProvides leadership & direction to team members and establishes work priorities to achieve management objectives.\nExecutes organizational directives and encourages achievement of goals through motivation, communication and leadership.\nConducts effective management of third parties, identifies vendors and monitors costs and quality of service.\nReviews Account Development Plans on a quarterly basis, updating records accordingly.\n\n

Supportive Functions within the Luxury Brands
In addition to performance of the essential functions, this position will be required to perform a combination of the following supportive functions based upon the requirements of the business needs of Luxury Hotel brands globally

\n\nSupports & provides additional leadership to Hotels in region.\nSupport new openings within HWS Luxury Brands.\nMonitors and maintains a close, accessible relationship with Commercial Directors and Director of Sales, General Managers, Senior Stakeholders of hotels and Hilton within the Luxury Brands.\nAttend sales review & communication meeting as and when required.\nAdditional supportive functions as appropriate.\n\n

What are we looking for? 

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The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.;

\n\nExtensive understanding of the Asia Pacific Luxury market, distribution & Asia Pacific Luxury partnerships.\nFluent communication skills: presentations, written and public speaking in Japanese and English with a preference for Korean.\nStrong in big picture thinking and strategic planning capabilities.\nExcellence in strategic planning, leadership and execution.\nAbilty to direct collaboration among cross-functional teams including external & Global resources.\nLeads by example to resolve conflicts, introduce change and ensure collaboration among others.\nDemonstrates the highest standards of ethical behaviour and absolute discretion with sensitive information.\nAbility to take initiative to identify, prioritise and implement actions required to achieve functional goals.\nStrong problem solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others.\nBudget development and management skills.\nAbility to work independently and manage the work of others.\nProven understanding of client’s business and category, including business plans, competitive environment & distribution channels, and product financials.\nAbility to recommend segmentation and targeting proposals and to assess marketing implications and aggressively manage to ensure profitability.\n\n

REQUIRED QUALIFICATIONS

\n\nA minimum of 7-year experience in a hotel industry sales leadership role within Asia Pacific.\nA minimum of 10-year experience within the Luxury hospitality market or equivalent industry.\nUniversity degree at bachelor level or experience in lieu thereof.\nExperience working in multi-cultural or international settings.\nFluency in spoken and written Japanese and English with a preference for Korean.\n\n

PREFERRED QUALIFICATIONS

\n\nAdvanced degree preferred.\nExperience in other commercial functions, e.g., revenue, marketing, e-commerce etc.

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What will it be like to work for Hilton? 

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!