Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the billion-dollar project, The Grand LA, this is the 7th Conrad Hotel in the U.S. and the 1st in California.

Located in Downtown LA’s cultural corridor, Conrad Los Angeles is the city’s newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences—including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup.

Want to get an inside look? Take a virtual tour.

In this role as the Director of Safety & Security, you will direct and oversee the implementation of all safety and security programs for the purpose of providing protection and a sense of well-being to all guests and team members.

The ideal candidate will have three (3) years of management experience in security, hotel experience & luxury experience is preferred. Five or more years in security related experience is required. A high school diploma or equivalent, working knowledge of Windows based programs. Able to operate office machines and proficient in Microsoft applications. Ability to maintain a valid security guard license and first aid training required. Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodations.  Ability to work a flexible schedule that includes nights, weekends and holidays.

What will I be doing?

Direct and administer all Safety and Security operations and functions to include, but not limited to, preserving the safety and security of the guests, team members and the facility, safe work practice promotion, OSHA compliance, safety incentive programs and classes, systems use and management, lost and found, budgeting and forecasting, department management, adherence to federal, state and local standards and meeting participation and facilitationDirect and administer the patrol of the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditionsDirect and lead investigations of accidents, thefts, property loss and unlawful activitiesDirect response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or propertyServe as primary liaison with federal, state and local law enforcementOversee the administration and accuracy of all required reports and documentationRespond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient mannerMonitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewardRecruit, interview and train team membersLead and direct investigations of accidents, thefts, property loss and unlawful activities. Document details and advise Management.Direct coordination of training in fire life safety, CPR, as well as other Corporate approved programs, such as Limo Driver Training (if applicable) and Workplace Violence training.Review and approve departmental schedules/payroll and make necessary adjustments.Direct preparation of monthly payroll forecast and the Corporate Property Loss Report.Conduct Security Department meetings. Attend and participate in another required hotel.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Participate in Manager on Duty Program requiring weekend stay over, constant monitoring throughout the hotel and troubleshooting problems.Liaison with clients and Law Enforcement.Work with Convention/Catering Services to ensure functions are safe for all guests and employees.Insure guests and employees receive proper security escorts, as required.Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate information.Periodically review and update a variety of departmental guidelines. Maintain Officer equipment and uniforms, purchase back-up supplies in order to maintain standard par on hand.Oversee and maintain various technical equipment, hardware and software, to ensure it is functioning properly. Back up all databases on a regular schedule. Obtain certification as a CPR Instructor.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

·    Access to your pay when you need it through DailyPay

·    Medical Insurance Coverage – for you and your family

·    Mental Health Resources

·    Best-in-Class Paid Time Off (PTO)  

·    Go Hilton travel discount program 

·    Supportive parental leave

·    Matching 401(k)

·    Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

·    Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

·    Career growth and development 

·    Team Member Resource Groups

·    Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

The annual salary range for this role is $90,000 - $100,000 and is based on applicable and specialized experience and location. This position is bonus eligible. 

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.