At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleDirector of Safety, Quality, and Patient Experience

                        

LocationIndependence

                    

FacilityBusiness Operations Center

                     

DepartmentHC Corp Admin-Center for Connected Care

                      

Job CodeT97905

                     

ShiftDays

                       

Schedule8:00am-5:00pm

                       

Job Summary

                         

Job Details

Cleveland Clinic is seeking a dynamic, experienced professional to lead safety, quality and patient experience for our Center for Connected Care. This role will make an impact on healthcare across the organization and within the communities we serve, ensuring we provide safe, top-quality care within the areas of Home Care, Hospice, Home Infusion, Home Respiratory Therapy, Medical Care at Home and SNF Connected Care. 

 

The Director of Safety, Quality and Patient Experience (SQPE) directs the safety, quality and patient experience within the Center for Connected Care. This leader acts as a member of the local leadership team and supports unique challenges. This leader models Cleveland Clinic Core Values and behavioral standards, ensures compliance with reporting, accreditation, and governance requirements. Additionally, this leader enables the STEEEP (Safe, Timely, Effective, Efficient, Equitable and Patient-Centered) focus on SQPE.  

 

This caregiver also leads the SQPE department to ensure consistency in application of assurance and improvement processes, collaborates with subject matter expert leaders in nursing quality, accreditation, EHS (Environmental Health and Safety), Radiation Safety, Safety, High Reliability, Infection Prevention, etc., to drive the organization to a consistent approach to being the best place to receive care anywhere. 

 

A caregiver in this role works Monday-Friday, from 8 a.m. -- 5 p.m., on-site at our Business Operations Center. 

 

A caregiver who excels in this role will: 

Collaborate with leadership and support teams to develop and maintain an integrated Quality Plan to achieve quality, safety, patient experience and compliance goals. 

Act as an accountable partner for all clinical areas within areas of responsibility. 

Communicate priorities to stakeholders at all levels and drive performance on OKRs related to safety, quality, patient experience and compliance. 

Support committees for quality improvement. 

Drive continuous improvement activity around quality, safety, patient experience and compliance priorities and coordinate improvement projects. 

Ensure continuous survey readiness. 

Act as the local leader to reduce infections. 

Measure and analyze data reflecting processes and outcomes prioritized by the Center for Connected Care and the Clinical and Operational Improvement Leadership Team. Act as the local expert in safety and quality performance. 

Facilitate dashboard reviews, data analysis and decision-making from data. Identify and address root causes to lead to sustainable improvement. 

Act as a champion for continuous improvement, utilizing the Cleveland Clinic Improvement Model. 

Coach others to improve organizational capacity for improvement. 

Manage the budget for the local quality department as a steward of limited resources. 

Support enterprise improvement projects as necessary. 

Develop relationships with skilled nursing facilities, home care agencies and other groups that support the patients served. 

Participate in hospital readmission reduction meetings. 

Be responsible for monitoring and reporting on compliance within the Center for Connected Care. 

Be responsible for workplace violence and safety initiatives for the Center for Connected Care. 

Lead critical incident reviews for the Center for Connected Care. 

Be responsible for coordinating policy and procedure updates within the Center for Connected Care. 

Act as a liaison between the Center for Connected Care and governing bodies. 

Present on quality performance and goals. 

Ensure productivity, performance and engagement on local Clinical and Operational Improvement team members, regardless of reporting relationships. 

Manage Safety, Quality and Patient Experience across multiple geographic locations within the scope of the Center for Connected Care. 

 

Minimum qualifications for the ideal future caregiver include: 

Bachelor’s degree in nursing, healthcare administration, business, engineering or related field 

Certified Professional in Healthcare Quality (CPHQ) required within one year of hire 

Minimum of seven years of process improvement or quality management experience 

Progressive quality and performance improvement research, leadership, supervision or project team management 

 

Preferred qualifications for the ideal future caregiver include: 

Master's degree 

Certified Patient Safety Professional (CPPS), Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP), Process Improvement Certification (Lean, Six Sigma, etc.), Certified in Infection Control (CIC), Certified Patient Experience Professional (CPXP) 

Healthcare experience specifically in Home Care or Hospice setting

 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ 

Physical Requirements:

Ability to communicate and exchange accurate information.Ability to perform work in a stationary position for extended periods.Ability to work with physical records or operate a computer or other office equipment.In some locations, ability to travel throughout the hospital system.In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

Follow standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities