Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174’. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space. Overview We are looking for a highly motivated, customer focused leader to join our leadership team as Director of Rooms. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. In collaboration with the General Manager, the Director of Rooms will lead the Rooms Operations team (Front Desk, Housekeeping, and Spa) to provide exceptional service to our guests. This person will maintains established quality standards, lead the training efforts to influence the company culture and the drive to maintain service standards. This position is a member of the Executive Committee, and has influence of long range goals and planning. If you have experience leading a successful Rooms Operations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: You will oversee the Rooms operations to lead the team in helping guests discover their “Wanderlust” experience You will be the leader of the Service Culture You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports. You will develop and mentor a leadership team You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates. You will lead the team to ensure revenue maximization and accurate forecasting of occupancy. Participates in Revenue Optimization Committee (ROC) meetings You will Participate as a member of the Executive Committee You will lead by example to ensure all guest interactions are handled in a professional manner. Provide exceptional customer service by being engaging and taking sincere interest Help to resolve problems and “WOW” guests through recovery when things aren’t quite right Works closely with the hotel teams to communicate and coordinate the day Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information Qualifications High School diploma or equivalent. Bachelor’s degree in hospitality management, business administration, or a related field preferred. Minimum of 5 years of experience in hotel management, with a focus on Rooms division operations. Strong leadership and interpersonal skills. Excellent customer service skills. Excellent problem-solving abilities and attention to detail. Ability to make quick decisions in high stress situations. Pleasant and positive personality. Well organized. Superior attention to detail and commitment to maintaining high standards of guest satisfaction. Strong computer skills (MS Suite, PMS, HRIS, Scheduling, Electronic Lock-System). Proficiency in hotel management software and MS Office applications. Must be able to work in a fast-paced environment. Must be able to perform basic math functions (adding, subtracting, multiplying, dividing, averaging, percentages, etc.). Ability to work flexible hours, including weekends and holidays. Compensation Range The compensation for this position is $80,000.00/Yr. - $121,000.00/Yr. based on qualifications and experience.