Director of Rooms
Rosewood Hotels and Resorts
Job Description OVERVIEW/BASIC FUNCTION: The Director of Rooms for Rosewood Amaala, located along Saudi Arabia’s pristine west coast, is responsible for overseeing all front-of-house operations, including Front Office, Housekeeping, Concierge, and Guest Services. This role ensures the delivery of exceptional guest experiences in line with Rosewood’s ultra-luxury standards and Red Sea Global’s vision for regenerative tourism. The Director will lead a team to create memorable, personalized guest interactions while maintaining operational efficiency, sustainability, and compliance with brand and local standards in a culturally rich and environmentally sensitive destination
RESPONSIBILITIES • Oversee all guest-facing operations to ensure seamless, personalized service that exceeds expectations, aligning with Rosewood’s commitment to refined hospitality. • Manage and mentor the Front Office, Housekeeping, Concierge, and Guest Services teams, fostering a culture of excellence, teamwork, and continuous improvement. • Develop and implement standard operating procedures to optimize room operations, ensuring timely check-ins, pristine accommodations, and responsive guest services. • Support Red Sea Global’s environmental goals, such as zero waste and minimal ecological impact, by implementing sustainable practices in housekeeping and guest services. • Prepare and manage the Rooms Division budget, optimizing resources while maintaining luxury standards and controlling operational costs. • Conduct regular inspections of rooms, public areas, and service delivery to ensure compliance with Rosewood’s quality standards and guest satisfaction metrics. • Design and implement training programs to enhance staff skills in guest interaction, cultural sensitivity, and luxury service delivery, aligning with Saudi Arabia’s Vision 2030 for workforce development. • Work closely with other departments, such as Engineering and Food & Beverage, to ensure cohesive operations and a unified guest experience. • Monitor guest feedback through reviews, surveys, and direct interactions, addressing concerns promptly and implementing improvements to enhance satisfaction. • Ensure all operations comply with local regulations, safety standards, and Rosewood’s brand policies, including adherence to cultural and environmental guidelines.
Qualifications • Bachelor’s degree in Hospitality Management, Business Administration, or a related field; advanced certifications in hospitality management are a plus. • Minimum of 7-10 years of progressive experience in rooms division management, with at least 4 years in a leadership role within a luxury hotel or resort. • Proven ability to lead diverse teams, with strong interpersonal and communication skills to motivate staff and collaborate with stakeholders. • Deep understanding of luxury hospitality and a passion for delivering personalized, memorable guest experiences.
About Us Surrounded by the world’s fourth-largest barrier reef system and the scenic Hijazi mountains, Rosewood Amaala will bring an ultra-luxury regenerative escape to The Red Sea region of Saudi Arabia. The resort will be part of the Red Sea Global’s Amaala destination, an integrated wellness haven spanning 4,155km2 and set in the Prince Mohammad bin Salman Nature Reserve. Rosewood Amaala will explore what it truly means to be regenerative, with unique experiences that weave together wellness and sustainability. The resort will focus on the well-being of its guests, the community and the native flora and fauna – all while recognizing the integral connection between the three.
RESPONSIBILITIES • Oversee all guest-facing operations to ensure seamless, personalized service that exceeds expectations, aligning with Rosewood’s commitment to refined hospitality. • Manage and mentor the Front Office, Housekeeping, Concierge, and Guest Services teams, fostering a culture of excellence, teamwork, and continuous improvement. • Develop and implement standard operating procedures to optimize room operations, ensuring timely check-ins, pristine accommodations, and responsive guest services. • Support Red Sea Global’s environmental goals, such as zero waste and minimal ecological impact, by implementing sustainable practices in housekeeping and guest services. • Prepare and manage the Rooms Division budget, optimizing resources while maintaining luxury standards and controlling operational costs. • Conduct regular inspections of rooms, public areas, and service delivery to ensure compliance with Rosewood’s quality standards and guest satisfaction metrics. • Design and implement training programs to enhance staff skills in guest interaction, cultural sensitivity, and luxury service delivery, aligning with Saudi Arabia’s Vision 2030 for workforce development. • Work closely with other departments, such as Engineering and Food & Beverage, to ensure cohesive operations and a unified guest experience. • Monitor guest feedback through reviews, surveys, and direct interactions, addressing concerns promptly and implementing improvements to enhance satisfaction. • Ensure all operations comply with local regulations, safety standards, and Rosewood’s brand policies, including adherence to cultural and environmental guidelines.
Qualifications • Bachelor’s degree in Hospitality Management, Business Administration, or a related field; advanced certifications in hospitality management are a plus. • Minimum of 7-10 years of progressive experience in rooms division management, with at least 4 years in a leadership role within a luxury hotel or resort. • Proven ability to lead diverse teams, with strong interpersonal and communication skills to motivate staff and collaborate with stakeholders. • Deep understanding of luxury hospitality and a passion for delivering personalized, memorable guest experiences.
About Us Surrounded by the world’s fourth-largest barrier reef system and the scenic Hijazi mountains, Rosewood Amaala will bring an ultra-luxury regenerative escape to The Red Sea region of Saudi Arabia. The resort will be part of the Red Sea Global’s Amaala destination, an integrated wellness haven spanning 4,155km2 and set in the Prince Mohammad bin Salman Nature Reserve. Rosewood Amaala will explore what it truly means to be regenerative, with unique experiences that weave together wellness and sustainability. The resort will focus on the well-being of its guests, the community and the native flora and fauna – all while recognizing the integral connection between the three.
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