Job Description

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OVERVIEW/BASIC FUNCTION: The Director of Rooms for Rosewood Red Sea, located along Saudi Arabia’s pristine west coast, is responsible for overseeing all front-of-house operations, including Front Office, Housekeeping, Concierge, and Guest Services. This role ensures the delivery of exceptional guest experiences in line with Rosewood’s ultra-luxury standards and Red Sea Global’s vision for regenerative tourism. The Director will lead a team to create memorable, personalized guest interactions while maintaining operational efficiency, sustainability, and compliance with brand and local standards in a culturally rich and environmentally sensitive destination.
RESPONSIBILITIES • Oversee all guest-facing operations to ensure seamless, personalized service that exceeds expectations, aligning with Rosewood’s commitment to refined hospitality. • Manage and mentor the Front Office, Housekeeping, Concierge, and Guest Services teams, fostering a culture of excellence, teamwork, and continuous improvement. • Develop and implement standard operating procedures to optimize room operations, ensuring timely check-ins, pristine accommodations, and responsive guest services. • Support Red Sea Global’s environmental goals, such as zero waste and minimal ecological impact, by implementing sustainable practices in housekeeping and guest services. • Prepare and manage the Rooms Division budget, optimizing resources while maintaining luxury standards and controlling operational costs. • Conduct regular inspections of rooms, public areas, and service delivery to ensure compliance with Rosewood’s quality standards and guest satisfaction metrics. • Design and implement training programs to enhance staff skills in guest interaction, cultural sensitivity, and luxury service delivery, aligning with Saudi Arabia’s Vision 2030 for workforce development. • Work closely with other departments, such as Engineering and Food & Beverage, to ensure cohesive operations and a unified guest experience. • Monitor guest feedback through reviews, surveys, and direct interactions, addressing concerns promptly and implementing improvements to enhance satisfaction. • Ensure all operations comply with local regulations, safety standards, and Rosewood’s brand policies, including adherence to cultural and environmental guidelines.
Qualifications • Bachelor’s degree in Hospitality Management, Business Administration, or a related field; advanced certifications in hospitality management are a plus. • Minimum of 7-10 years of progressive experience in rooms division management, with at least 4 years in a leadership role within a luxury hotel or resort. • Proven ability to lead diverse teams, with strong interpersonal and communication skills to motivate staff and collaborate with stakeholders. • Deep understanding of luxury hospitality and a passion for delivering personalized, memorable guest experiences.
About Us Welcome to Rosewood Red Sea, where luxury meets legacy. Nestled along the pristine shores of Saudi Arabia’s Red Sea coast, Rosewood Red Sea is more than a destination—it is an experience shaped by nature, heritage, and modern sophistication. As part of the visionary Red Sea Project, our resort is designed to harmonize with its untouched surroundings, offering an immersive escape into one of the world’s most breathtaking marine and desert landscapes. At Rosewood Red Sea, we embody the brand’s guiding philosophy of “A Sense of Place®.” Every detail—from our architecture and design to our locally inspired cuisine and curated experiences—reflects the rich culture, history, and natural beauty of the region. Guests are invited to reconnect with themselves and the world around them through personalized service, exceptional wellness offerings, and unforgettable moments tailored to every journey. Whether you seek tranquil retreat or adventure, Rosewood Red Sea is a gateway to discovery, elegance, and the warmth of Arabian hospitality.