The Director of Revenue Cycle Management is the subject matter expert and responsible for all aspects of the revenue management cycle (RCM), accounts receivable, and treasury management operations. This includes billing and coding, collections, payment processing, invoicing, accounts receivable, revenue recognition accounting standards, and treasury/cash management. The Director of RCM manages the Assistant Director of Billing and the Assistant Director of Accounts Receivable. The Director of RCM manages a team of billing managers, an accounts receivable manager, billing specialists, and accounts receivable accountants. 

ABOUT SENECA   

Seneca Family of Agencies has been nominated among the Bay Area’s Top Workplaces for several consecutive years. We’re committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We are committed to building a diverse staff. Our programs deeply engage in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve.  

Responsibilities:

Direct all aspects of the revenue cycle, including billing, claims submission, collections, billing processes, accounts receivable, and revenue recognition ensuring accuracy and timeliness. Oversee treasury management to include banking relationships, cash forecasting and controls, and cash flow monitoring. Manage and optimize cash flow, including monitoring daily cash operations. Develop and execute process improvement plans to improve the revenue cycle for billing to continually improve accuracy, coding accuracy, reduce days in Accounts Receivable, increase cash collections, and ensure accurate revenue recognition. Review and understand payer contracts to understand payer requirements and advise on practices to maximize contract value. Function as a change agent. Partner with programs to develop and implement revenue cycle strategies that are optimal and consistent with best practice processes. Develop and oversee operational workflows and processes, enhancing efficiency, and productivity through innovative solutions. Implement and monitor RCM best practices, track key performance indicators (KPIs), and devise strategies for operational excellence and to optimize financial outcomes. Ensure compliance with industry standards and regulations, maintaining a secure and ethical work environment. Supervise, train, and mentor team members to ensure consistent and high-quality performance. Plan, coordinate, and prepare year-end audits with public accounting firms and third-party auditors as they relate to Accounts Receivable operations. Ensure compliance with relevant regulations, standards, and directives from regulatory agencies and third-party payers. Analyze collection trending and proactively seek additional areas of revenue growth for defined service lines.

Qualifications:

Required:

Bachelor’s degree in finance, healthcare management, or a related field. At least 5 years of supervisory experience including proven ability in training, coaching, and performance improvement. Proven experience in building and leading teams, including hiring and performance management. Experience with Accounting Enterprise Resource Planning (ERP) systems, medical billing systems, and MS Office applications, including Excel and Word. Deep understanding of professional fee billing, reimbursement, third-party payer regulations. Knowledge of the insurance landscape, especially mental health billing, and compliance requirements in healthcare. At least 21 years of age. TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements.

Preferred: 

At least 7 years of experience in revenue cycle management for a large physician practice, hospital, behavioral health organization, or medical environment 

Skills of an Ideal Candidate: 

Strong analytical skills for data interpretation and excellent communication abilities for diverse organizational levels. Ability to read and understand complex payer contracts and to effectively work with care teams to optimize revenue capture for services delivered Ability to work in a dynamic, fast-paced environment with a knack for creative problem-solving and adaptability.

Schedule: 

Full-time; Monday - Friday  Remote

Benefits:

Starting at $154,500 - 168,500 per year, Actual salary dependent on creditable experience above the minimum qualification Salary increases each year Comprehensive benefits package: Medical, dental, vision, chiropractic, acupuncture coverage 50% paid premiums for dependents Long-term disability, family leave, and life insurance 403b Retirement Plan Employer-paid Employee Assistance Plan 5 weeks of Paid Time off and 11 Paid Holidays Seneca is a Public Service Loan Forgiveness certified employer Abundant professional development, scholarship, and promotional opportunities