The opportunity

Boston Bruins is hiring a full-time Director of Retail to join our team at TD Garden in Boston, Massachusetts. As the Director of Retail, you will be responsible for overseeing the Boston retail strategy and operations, including direct oversight of the ProShop. If you are a leader dedicated to service excellence and seek a culture of bringing company values to life, apply today.   

Pay

Minimum \u2013 Anticipated Maximum Base Salary: $119,500 - $161,300 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resorts

What will you do?Develop and execute the Bruins’ retail strategy, including merchandise planning, buying, inventory management, and vendor sourcing to optimize financial performance Oversee daily operations and staffing for the ProShop, including gameday store management, financial reporting, budgeting, and third-party logistics coordination Lead product mix planning, open-to-buy processes, and in-store merchandising in partnership with brand and digital marketing teams to drive awareness and customer loyalty Ensure exceptional guest service across in-store and online channels, manage team member hiring and training, and maintain compliance with union agreements Implement new retail technologies and stay current with industry trends to enhance guest experience and operational efficiency 

More about youMinimum of 10 years of experience in retail management, including 7 years managing a team, 5 years of retail or store operations management, and 5 years overseeing merchandise buying; experience in the sports industry is highly preferred Experience with direct financial accountability, including P&L responsibility, inventory management and merchandise planning is required; experience buying licensed product preferred Extensive retail marketing and brand management experience, as well as product development experience preferred Expertise in Microsoft Office Suite and Netsuite POS or similar is required Ability to work a non-standard, event-driven schedule which includes days, nights, weekends and holidays 

Shift details

Days
Evenings
On call
Holidays
M-F
Evenings as needed
Weekends
Every weekend
8hr shift
10hr shift
12hr shift
Events

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can\u2019t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you\u2019re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we\u2019re invested in helping you achieve your career goals.

Together, we\u2019re shaping the future of hospitality \u2014 come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.