About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Private Residences Los Angeles is a 12-story tower comprising 59 custom for-sale homes with outstanding views of the surrounding Beverly Hills neighborhood and Hollywood Hills. Operated by Four Seasons, our homeowners experience best in class amenities, including a courtyard pool and private cabanas, IMAX Theatre and Lounge, a fully equipped fitness center with climate-controlled studio, and a Resident’s Lounge offering a Food and Beverage program throughout the day. Our team will provide thoughtful, intuitive, and dedicated service to our homeowners, who will either live full time in the building, or from time to time as their travels bring them to LA. As part of the residence team in a Four Seasons standalone residential property, you will have a unique opportunity to define and establish the operating model for stand-alone Four Seasons Private Residences. It is anticipated that we will be able to create unique opportunities to deliver service excellence, but this will require agility and flexibility in our roles in the service of our homeowners.

About the role
At Four Seasons Private Residences Los Angeles, the Director of Residences drives all leadership and management for all aspects of the Residential operation. They will be the advocate for homeowners and the homeowners governing bodies. They will be required to manage the luxury private residences with specific focus on the following attributes – Property Management, Financial Management, Asset Management, HOA Management, Service & Lifestyle and People.   

What you will do:

Training and Development/Succession Planning

In collaboration with People and Culture host EMBARK for all new employees.

Ensure leadership team has development plans.

Ensures a succession plan is in place for key positions; allowing growth and opportunities in residential operations. 

Property Management 

Establish and execute an annual residential operations plan.

Establish and execute risk management, preventive maintenance and ongoing regular maintenance plans for the development.

Respond appropriately in the event of any residential emergency or safety situation complying with local codes and ordinance ensuring homeowner and team safety.

Ensure all relevant Four Seasons residential policies and procedures are developed, implemented and actioned.

Direct and supervise all key management in carrying out their operating responsibilities, coordinating efforts and establishing priorities where necessary.

Manage all purchasing, procurement and third-party contracts on behalf of the residential entity.

Financial Management 

Monitor and review the monthly profit and loss statement of each entity, analyze the results and take action when necessary.

Lead residential budgeting process and annual meetings in accordance with the entities bylaws.

Manage expenses based on HOA budget.

Manage all capital and reserve fund expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis.

Comprehend and present allocation methods, budget process and financial reports, with the assistance of the Director of Finance.

Make suggestions for improvements in overall operations with an emphasis on increasing owner satisfaction, revenue and reducing costs 

Asset Management 

Conduct regular inspections of exclusive and common area residential spaces, make recommendations for improvements, address deficiencies.

Prepare and execute capital expenditure plan/reserve study plan.

Actively participate in all appropriate committees such as energy conservation programs, safety committees, recycling programs etc.

Ensure the residential facilities are well maintained with respect to Housekeeping, Engineering and employee work environment.

Oversee preventive maintenance and deep cleaning programs throughout the Private Residences.

Manage all purchasing, procurement and third-party contracts on behalf of the Residential entity 

HOA Management 

Manage and conduct meetings with the Wetherly Luxury Residences Homeowners Association, lead HOA budgeting and annual meetings.

Demonstrate an understanding of the fundamental deliverables and items to be actioned as per the governing documents (bylaws, declaration, rules and regulations etc.).

Demonstrate an understanding of all legal agreements pertaining to the operation of the residential entities.

Discuss and explain all rules and regulations for Private Residences, to homeowners.

Educate owners regarding their entitlements as it relates to their specific ownership.

Become a local expert on HOA law specific to California condominium associations and form a strong working relationship with association counsel.

Residential Services & Lifestyle 

Convey clear instructions, leadership and guidance to the residential team with the intent to achieve homeowner’s satisfaction at the highest level.

Develop and maintain solid working relationships with the developer, and the residential owners through friendly, courteous and professional demeanors.  

Develop and enforce residential service and product quality standards.

Personally meet and interact with owners, review all written owner comments and follow up on any owner service issues or needs 

People Management 

Represent the interests of the residents, and residential employees in a fair, impartial and equitable manner.

Implement and develop training programs in all departments to produce in-depth qualified personnel, to ensure continuity of management, and prepare for vacancies and/or transfer requirements.

Complete performance reviews for all residential personnel including management, according to established performance standards.
Educate property team on residential updates, priorities and programs.

Mentor, lead and develop talent within property; facilitate a pipeline of talent for future residential managerial roles

What you bring:

Degree required, Business, Finance or Real Estate Management preferred, or equivalent experience 5-10 years of property management/residential operations and/or Hotel management.  

Professional property management certification such as IREM or CAI or similar preferred

HOA and/or property management experience

Valid California Driver’s License

What we offer: 

Salary Range: $150,000.00-$175,000.00

401(k) Retirement Savings Plan

Excellent training and development opportunities

Exclusive discount and travel programs with Four Seasons Hotels and Resorts

Complimentary uniforms and dry cleaning of employee uniforms

Complimentary employee meals, or meal credit on days without F&B

Schedule & Hours:

Full Time

The ability to work a flexible schedule to meet business needs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf