The Director of Quality is responsible for overseeing all quality-related activities, ensuring products and processes meet stringent industry standards and regulations. This role involves leading quality teams, developing and implementing quality management systems, conducting audits, and driving continuous improvement initiatives. They also work closely with operations, sales, and other departments to resolve quality issues and maintain product integrity.

 

MAJOR RESPONSIBILITIES/ACTIVITIES:

Assure services provided to Mistras customers is in accordance with Mistras ISO 900 quality program through audit functions. Coordinate with the technical group to assure that technicians are properly tested and certified in compliance with ISO 9001:2000 quality program. Provide leadership and direction to all areas of the quality organization. Establish and maintain the quality assurance system in accordance with AS 9100, and customer requirements. Manage internal quality system audit processes. Manage the hosting of external quality system audits by third party, customers, and government agencies. Direct and promote the use of diagnostic and predictive quality and continuous improvement tools and techniques including (SPC, statistical analysis, Lean, six-sigma) Establishes strong corrective/preventive action systems to continually improve operational performance and performance in meeting customer requirements (Scrap, Rework, Cost of Poor Quality, Quality Escapes) Act as main point of escalation and problem resolution for customers as needed to maintain a high level of customer satisfaction. Build quality department organizational capability by recruiting, selecting, orienting, and training and developing employees. Maintain quality assurance staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Achieve financial objectives by preparing the quality assurance budget; scheduling expenditures; analyzing variances; initiating corrective actions. Approximately 40 – 60 % travel.

MINIMUM REQUIREMENTS:

Associates or Bachelors Degree from either a college or a trade school or equivalent experience. At least 2 years direct experience in the Management/Auditing of an ISO 9001 Quality System. Experience with using a PC for recordkeeping and report generation. Good written and verbal communication skills. Experience with Quality and Safety documentation.

 

ESSENTIAL PHYSICAL FUNCTIONS:

Frequent lifting up to 30 lbs.

 

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

 

 

 

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee.  Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative. 

By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above.  I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application. 

Note to Applicants:

Smoking is prohibited in all indoor areas of the Company.  Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.

Initial (if applicable):    Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable):    Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Mistras Group, Inc. is an Equal Opportunity Employer/Veterans/Disabled: