Kforce has a client that is seeking a Director of Professional Services in Garden Grove, CA. Roles and Responsibilities: Original: This leadership role is responsible for ensuring consistent, high-quality execution of client IT support projects Updated to emphasize: * Hands-on, technically skilled leader * -Player-coach- role * High-level engineering challenges * Escalation support responsibility New Emphasis in "Key Responsibilities": Team Leadership: * Act as primary escalation point for high-level technical issues * Model a hands-on leadership style-solving problems alongside the team Project Delivery: * Contribute to delivery - instead of only overseeing * Specific types of hands-on work: -infrastructure upgrades, network design, endpoint deployments- Client Engagement: * Calm under pressure and client-first mindset Process Development: * Refined with technical depth: -playbooks, escalation protocols, KPIs- New Language Throughout: * Hands-on technical leader * Solve problems alongside the team * Not a purely managerial role * Technically sharp while helping others grow * Player-coach position