Job Description This Director of Product Management will lead the Customer Experience Platform domain, overseeing a team of three seasoned Product Managers focused on POS, onboarding/lifecycle, and platform. This team is building one of the most forward-thinking platforms in hospitality techdesigned specifically for modern, high-end restaurants with complex operational needs. The product combines powerful point-of-sale capabilities with a full suite of omni-channel tools like online ordering, reservations, loyalty programs, and digital marketing. Its built by hospitality professionals for hospitality professionals, with a mission to help restaurants run healthier operations so they can focus on delivering exceptional guest experiences. The team prioritizes thoughtful onboarding, personalized setup, and deep collaboration with restaurant operators to ensure every featurefrom table management to checkless paymentsdrives real impact. Its a rare opportunity to shape a product that blends cutting-edge technology with the human touch that defines great hospitality. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 7+ years of software Product Management experience (front-end and back-end) within a related industry Restaurant tech or hospitality tech background (e.g., travel, retail, hotels, airlines) Experience designing for POS systems, kiosks, or in-store experiences Experience building user-facing software (POS, kiosks, in-store tools, etc.) Strong leadership and coaching skills with 3+ years of management experience must be able to mentor a team of senior PMs Experience with SMB, B2B, or B2B2C products Comfortable navigating a matrixed, collaborative environment (Design, Eng, Ops, Marketing, CS) Strong communicator with experience leading through change and transformation SaaS experience Innovation/transformation experience Familiarity with omni-channel platforms and digital ordering/marketing tools null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.