We are seeking a dynamic Director of Product Management to lead the strategy, development, and lifecycle management of our Professional Services, Customer Success, and Support offerings. This role will define and evolve our services portfolio, ensuring our offerings drive measurable customer value, are scalable, profitable, and aligned to customer needs across their Ping Identity journey. 

About you: 

You will bring a strong product mindset to services innovation, leveraging AI, cloud, and human expertise to deliver differentiated experiences for our customers. You will work cross-functionally with Sales, Engineering, Marketing, Finance, and Global Services teams, and have a direct impact on customer outcomes, revenue growth, and operational scalability.

Key Responsibilities Portfolio Strategy:

Define, evolve, and manage the services and success offering portfolio (Professional Services, Customer Success, and Support), ensuring clear value propositions and alignment to customer journey stages.  Work with key stakeholders and leaders to simplify the plan portfolio, communicate the value of the plans to both internal and external stakeholders and build a roadmap that delivers wild customer success. Offering Development: Design innovative, scalable, and profitable service offerings, combining digital tools, AI-driven experiences, and expert services. Leverage best in class pricing strategies that balance margin delivery with customer attach. Cross-functional Collaboration: Work closely with Sales, Pre-Sales, Customer Success, Product Management, and Marketing teams to integrate offerings into go-to-market strategies. Work collaboratively with other members of the product management team where success offerings interface with other services or products in the overall portfolio. Metrics-Driven Management: Build frameworks for offer adoption, attach rates, profitability, NPS/CSAT scores, and customer outcomes. Customer-Centric Design: Incorporate customer feedback, market research, and competitive insights into offering design and lifecycle management. Understand customer needs and build use-cases to drive plan improvement and develop new success offerings. AI and Automation Integration: Drive opportunities to embed AI, automation, and telemetry into services to enhance customer experience and operational efficiency. Field Enablement: Develop enablement programs and sales tools to support offering adoption and sales success. Provide support to field sales/pre-sales teams: during sales pursuits, positioning and communicating success offerings, quoting and responding to related questions. Work with the field teams to ensure innovation in the field is incorporated back into the success portfolio to serve customers. Lifecycle Management: Own the complete lifecycle of offerings—launch, evolution, sunsetting—with a focus on innovation, ROI, and continuous improvement. Executive Collaboration: Engage directly with executive leadership and key customers to align services strategy with business priorities.

Required Qualifications:

10+ years of experience in Product Management, Customer Success, Professional Services, or Support roles. Proven track record of designing, launching, and managing service or success offerings at scale for SaaS or enterprise software companies. Experience managing portfolios with both digital and human-delivered service elements.

USA: $170,000 to $188,000
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.