We are seeking a process-driven and collaborative Director of Product Management, Campaign Operations to lead and optimize the full campaign lifecycle—from sales booking to revenue realization—across our fast-growing retail media business. This leader will serve as the product leader of our revenue engine, defining the end to end campaign operation, ensuring campaigns are booked, trafficked, delivered, and billed accurately and efficiently across channels.
You will oversee a cross-functional workflow that touches sales, media strategy, ad operations, data foundations, finance, legal, and product teams, with a mandate to improve data quality, reduce speed to market, and accelerate cash flow. Your leadership will be critical to supporting advertiser trust, revenue growth, and scale.

This role is remote eligible, which means you would work virtually from home or another non-Best Buy location.

What you’ll do
 Own the end-to-end book-to-bill process, ensuring accurate campaign execution, delivery tracking, and revenue capture across all retail media formats. Act as the primary contact for internal teams on order processing, billing timelines, and fulfillment performance. Identify and implement process improvements to enhance efficiency, scalability, and data quality across campaign and invoicing workflows. Partner cross-functionally with Finance, Sales, Product, Ad Ops, and Creative to reduce cycle times and eliminate operational bottlenecks. Leverage systems like Salesforce, OMS, ERP, and ad servers to drive automation, auditability, and reporting transparency. Maintain operational dashboards and monitor key metrics to ensure timely, accurate invoicing and campaign delivery. Support compliance with revenue recognition policies through accurate documentation and process rigor. Lead and develop a team of Product Managers, fostering a culture of accountability, continuous improvement, and cross-functional collaboration.
Basic qualifications8+ years of experience in advertising, sales, finance, or revenue operations—ideally within digital media, ad tech, or retail media. Deep understanding of the advertising lifecycle, including order management, trafficking, billing, and reconciliation. Proven ability to lead high-performing product or operations teams in fast-paced, matrixed environments. Strong project management and stakeholder engagement skills, with a track record of driving process change. Familiarity with ad servers, OMS, Salesforce, Workfront, and related workflow tools. Experience bridging business operations, ad systems, and finance to support scalable campaign execution. Bachelor’s degree in Business, Finance, Operations, or related field; advanced degree a plus.
Preferred qualifications
 Excellent communication, analytical, and stakeholder management skills.Familiarity with campaign reconciliation and makegood processes.
What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:Competitive payGenerous employee discountPhysical and mental well-being support
About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.