**Description:** Step into a key leadership role at **Grand Hyatt Indian Wells** , where our resort’s signature waterpark, elevated poolside service, and curated recreation experiences come together to create unforgettable guest moments. We're seeking a forward-thinking **Director of Pool Operations** to take charge of the resort’s full pool and recreation experience, overseeing strategy, service excellence, and team leadership across all aquatic and outdoor guest touchpoints. As the Director, you’ll lead the resort’s waterpark, poolside food & beverage, and recreation programming with a focus on innovation, safety, operational excellence, and high-touch guest engagement. This is a high-impact position perfect for a results-driven leader passionate about hospitality, wellness, and dynamic team development. The salary range for this position is $76,000 – $80,000. This is the pay range Grand Hyatt Indian Wells reasonably expects to pay. Final compensation will depend on factors such as experience and education. **Key Responsibilities:** + Lead overall operations of the resort’s pools, waterpark, cabana program, and recreational activities with a strategic, guest-first mindset + Oversee all aspects of poolside food & beverage service, ensuring seamless collaboration between operations and culinary teams + Drive programming and guest engagement through curated recreation offerings and seasonal activations + Recruit, inspire, and mentor a diverse team of lifeguards, pool attendants, F&B staff, and recreation coordinators + Ensure rigorous adherence to safety protocols, operational standards, and brand expectations + Analyze guest feedback and business trends to enhance service delivery and operational performance + Serve as a key department head, collaborating across departments to elevate the total resort experience **What You Bring:** + Proven experience in leading luxury or high-volume pool, recreation, or F&B operations + A track record of building strong, guest-focused teams + Strong financial and operational acumen; experience with scheduling, labor management, and programming ROI + Certified Pool Operator (CPO) and/or lifeguard experience a plus + Excellent communicator and hands-on leader who thrives in a fast-paced, high-energy environment + A creative and solution-oriented mindset, with a passion for innovation and continuous improvement **Why Join Us?** + Iconic resort with standout amenities and a collaborative, high-performing culture + Unique opportunity to shape the next era of pool and recreation experiences at a premier destination + Room to grow within a global hospitality brand + A stunning desert location with year-round sunshine and unforgettable guest energy **Benefits** Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: + Medical, Dental, and Vision after 30 days of Full-Time employment + Paid holidays, vacation, and sick leave + Life Insurance, 401(k) with Matching, Flexible Spending Account (FSA), Employee Assistance Program + Tuition Reimbursement – $1,000 per year + Complimentary Employee Meal and Complimentary Parking + Referral Bonuses + Free room nights, Discounted room nights, and Friends & Family discounts (subject to waiting periods) + Unlimited growth potential with Hyatt, including future relocation opportunities + A teaching hotel where you can learn from some of the best in the business **Ready to lead with impact? Apply today and dive into a role that blends strategy, service, and sun.** **Qualifications:** + **Exceptional verbal and written communication skills** , with a polished, professional presence and a warm, guest-centric approach + **Advanced proficiency in Microsoft Office Suite** (Word, Excel, Outlook), with the ability to create polished reports, schedules, and presentations + **Strong administrative and organizational background** , ideally with prior experience in a hospitality or luxury resort environment + **Bilingual in Spanish and English highly preferred** , enhancing our ability to connect with and support a diverse guest and team member community **Primary Location:** US-CA-Indian Wells **Organization:** Grand Hyatt Indian Wells Resort and Villas **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Food and Beverage **Req ID:** IND004503 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.