A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

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What will I be doing?

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As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nManage all operational pre-opening activities to ensure operational readiness for the grand opening\nWork in conjunction with the General Manager to actively manage key operational property issues \nManage and supervise the day to day operation of various hotel departments, including Front Office, Housekeeping, Food and Beverage, Kithcne, Spa, Security, Engineering, and more.\nAssist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals\nProvide effective leadership to the hotel management team and team members to ensure targets are met and exceeded\nRespond to audits that are completed by the company to ensure continual improvement is achieved\nPlan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations\nComply and exceed hotel and company Service Standards\nEnsure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action\nManage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company\nSeek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction\nHold regular briefings and communication meetings with the HOD team\n

What are we looking for?

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A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:

\n\nA degree or diploma in Hotel Management or equivalent\nStrong commercial acumen, preferably with experience in Food and Beverage Management\nExperience in managing budgets, revenue proposals and forecasting results\nMinimum of 5 years experience in the upscale hotel sector. Experience in pre-opening is preferred. \nStrong organization and leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets\nAccountable and resilient\nAbility to work under pressure\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nKnowledge of the hotel property management systems\nPrevious experience in the same or similar role\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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