Job Description

Job Summary 

The Director, Operations ensures the effective management of departmental functions, aligning workflows and resources with organizational goals. This role focuses on optimizing day-to-day operations, achieving performance benchmarks, and fostering a culture of continuous improvement. Collaborating with cross-functional teams, the Director drives initiatives that enhance service quality, operational efficiency, and compliance across diverse departments, including clinical and non-clinical functions. 

Essential Functions

Leads the development and implementation of operational plans to meet departmental objectives and support organizational priorities. Oversees daily activities, ensuring staff, processes, and resources are coordinated to deliver consistent and high-quality services. Analyzes performance data to identify areas for improvement and implements changes to enhance efficiency and outcomes. Ensures adherence to regulatory and accreditation standards by maintaining up-to-date policies and procedures. Collaborates with departmental leaders to address challenges, streamline processes, and support innovation. Prepares and monitors budgets, identifies cost-saving opportunities, and ensures financial stewardship while maintaining service standards. Leads quality improvement projects, leveraging data-driven insights to achieve measurable results. Evaluates and implements new technologies or practices to improve operations and support future growth. Performs other duties as assigned. Complies with all policies and standards.

Qualifications

Bachelor's Degree in Healthcare Administration, Business Administration, or a related field required Master's Degree in Healthcare Administration, Business Administration, or a related field preferred 5-7 years of experience in operations management required 2-4 years of leadership experience in healthcare or similar industries required

Knowledge, Skills and Abilities

Expertise in managing complex operations, including workflow optimization and resource allocation. Analytical skills to interpret data, evaluate performance, and recommend actionable improvements. Strong leadership and communication skills to effectively engage with teams and stakeholders. Knowledge of budgeting, financial management, and regulatory compliance within a healthcare or related environment. Adaptability to oversee diverse operational areas with varying requirements and priorities.