JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Director of Operations is accountable for developing and implementing an operational plan which will ensure JLL is well managed and promotes a healthy long-term relationship with our client. This executive leader anticipates client needs and delivers to outperform on the key performance indicators and obligations within the contract, oversees Performance Management (Business Intelligence/Technology), Risk Management, Sustainability, Supply Chain and HSSE teams.  In addition, this role will lead Account-wide Initiatives and develop a continuous improvement program.  The Director of Operations creates and manages high performing teams which not only delivers operational excellence, but keeps employees engaged and thriving and also understands the firm’s strategy and goals and can translate those into the business opportunities.  This role supports the Account Executive and collaborates and integrates heavily with senior on-account and off-account leaders.

What is your day to day?  

Exceeding Client Expectations

Align to the vision of the account plan ensuring key objectives and driving high quality results which helps secure future relationship with clientEstablish Capital Asset renewal program, support development of Capital Plan Program to drive Cost savings, Spend Initiatives and foster future planningEnsuring account data is accurate in Corrigo in order to utilize proactively for decision making and problem solving  Drive account growth by articulating value proposition and ensuring expansion of services providedEstablish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service deliveryOversee account technology and Business Intelligence program ensuring leading edge reportingOversee the appropriate monthly/quarterly/annual reporting appropriate for the clientProvide guidance and leadership to Account Communications teamProvide guidance and leadership to Compliance teamEffectively communicate with client counterpartsResponsible for building integrated processes to support account efficienciesAbility to manage a wide variety of customer habits and behaviors and drive consistency across the Portfolio as well as being keenly aware of trends within the industry

Building High Performance Teams

Ensure highest qualified candidate is hired for all roles within oversight and development plans to ensure talent growth and successionBuild actionable and measurable career development plans for all direct reportsCreate an environment of exceptional performance among our teams and a desire to elevate our clients to achieve their goals and outcomesLeads account-wide initiatives and continuous improvement program

 Achieving Financial Results and Contributing to Firm’s Revenue Growth

Align to an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plansProactively manage to the account budgets and identify opportunities to generate additional revenue on the accountMitigate risk by ensuring proactive reduction of risk in activities and controls

Attributes

Exemplary executive presence – has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clientsStrategic mindset – able to see big picture and future direction of the business, then translate into achievable new business development opportunitiesFinancially astute – commercial oriented, strong financial acumenResults driven – takes corrective action quickly and decisively when performance falls short, and redirection is required; highly collaborative with exceptional integrityCommercially astute: quickly recognizes the different levers to pull to drive growth and increase productivityTransformational leadership – leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growthOperational comfort and experience with complex, large, and heavily matrixed organizations

Desired experience and technical skills:

Seasoned leader with 10+ years of Corporate Real Estate Experience in multiple disciplines including Project Management, Facility Management, Program Management, Transaction Management, Business Intelligence, Technology Systems and Supply Chain Management.Proven experience presenting to Client Executive teams        Proven capabilities in developing outsourced solutions for global, Fortune 500 companies,Experience developing processes and playbooks across multiple service lines to drive fundamental execution and predictive outcomesExtensive experience hiring, training, and retaining large teams of talent in a client service environmentHas proactively managed complex budgets and large pass through spendBachelor’s degree with a broad range of business and real estate experienceDemonstrated leadership, interpersonal and customer service skillsOutstanding written and oral communication skillsAbility to effectively multi-taskStrong interpersonal and communication skillsAble to work in a fast-paced, changing environment with a sense of urgencyCustomer focused attitudeFocused on continually learning new skills

Estimated total compensation for this position:

130,000.00 – 145,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Louisville, KY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.