This **Director of Operational Risk and Resilience Oversight** position reports directly to the **AVP of ORRO Governance, Reporting and Risk Program Oversight,** this role will lead the centralized function to provide oversight a challenge over the development, implementation and ongoing monitoring of ORRO frameworks, policies and standards including training and communications. The position requires strong understanding of E-21 Operational Risk & Resilience Management guideline, third party risk management, business continuity management, change management, risks and controls, and solid communication and influencing skills. This position will operate across multiple segment risk teams and their businesses, functions, and geographies, to promote and enhance awareness of risks and controls. **Key Responsibilities:** + Lead and support the development, coordination and implementation of existing and new ORRO frameworks, policies and standards. + Lead the support of Canada Segment team in implementation of these standards, working closely with Canada Segment Risk team and their business partners. + Coordinate the intake of activities to be reviewed and challenged based on ORM programs. + Establish a consistent template with clear documentation and outcome to support the Segment risk teams to provide their review and input. + Collaborate with Segment ORRM, IRM, Compliance, Legal, Ops and Tech 1B colleagues. Lead/Host an engaging session to gather feedback, comments and challenges, as well as providing a comprehensive and effective tracking mechanism to manage change. + Ongoing support for operational risk metrics, engaging with business partners for data collection, reviewing results and challenge the performance/outcome. + Design and implement dashboard reporting on progress of activities, outcome, gaps and remediations, as well as metrics reporting. + Promote a strong risk culture and oversee relevant risk culture assessment processes. **Required Qualifications:** + Around 7-9 years of progressive leadership experience in operational risk management + Broad knowledge of financial services/insurance business and related products + In-depth subject matter expertise in OSFI E-21 and Business Continuity and Disaster Recovery, Third Party Risk Management, Change Risk, and operational risk assessment tools such as RCSA, Incidents and Losses, Root Cause Analysis, Scenario Analysis. **Preferred Qualifications:** + Strong influencing skills with the ability to build effective relationships, both within and across divisions. + Detail-oriented with excellent analytical, critical thinking and problem-solving skills with the ability to think strategically. + Self-starter with the ability to work with little guidance. + High proficiency in MS Office Products and data analytics tools such as PowerBI is a plus. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido