With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
\nIf you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
\n\n
The Director of Human Resources operates the Human Resources functions in accordance to government policies, Hilton brand requirements and hotel related policies. This role works closely with the hotel General Managers and the Executive team to work out human capital strategy plans, build up effective performance evaluation systems, recognition programs and talent development methods to form a high performance team to achieve hotel business targets and improve employer brand.
\n\n
What will I be doing?
\nAs the Director of Human Resources, you will be responsible for performing the following tasks to the highest standards:
\n• Establish HR strategy plans and lead the HR team to achieve HR objectives based on the hotel’s annual strategy plan.
\n• Adjust and improve the human capital plan and HR operations to support business requirements.
\n• Ensure that the department’s activities are aligned with the corporate HR strategy, and that the hotel‘s actions have been implemented where appropriate.
\n• Establish, maintain and ensure adherence to all personnel-related policies and procedures.
\n• Work with the Executive team to establish and review hotel rules and regulations, being responsible for the related trainings, communication and execution.
\n• Support the financial objectives of the hotel through proper and efficient management.
\n• Prepare the annual HR budget and monthly rolling forecast, ensuring that the department's operational budget is strictly adhered to, all costs are controlled, and expenditures are properly approved.
\n• Propose effective performance evaluation systems and recognition programs to encourage team members to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
\n• Fully in charge of all HR functions’ and departments’ daily operations and team management.
\n• Responsible for HR team member trainings and development, ensure that they work under the guidance of proper procedures.
\n• Create an open-door environment in the hotel to drive effective communication.
\n• Ensure that HR personnel provide the appropriate level of professionalism, courtesy and care to other team members (internal guests) and other visitors to the division.
\n• Assist and coach department heads to improve leadership skills in the department’s team management.
\n• Ensure that team members follow all hotel, company and local rules, policies and regulations.
\n• Assist the department to manage team members, maintain a high standard of personal appearance and hygiene, adhering to hotel and department grooming standards.
\n• Represent the hotel in union negotiations and related activities, working closely with the regional HR team and the hotel Management team accordingly.
\n• Able to understand the market situation and take effective actions to make adjustments.
\n• Assist the General Manager to maintain a good relationship with the hotel owner.
\n• Oversee the hotel's recruitment and selection process, providing department managers with effective and efficient recruitment solutions.
\n• Look for creative cooperation methods with different talent service channels to improve recruitment effectiveness and enhance hotel brand image.
\n• Work with the Operations department to maximize labor work efficiency, and control labor costs.
\n• Participate in outsourced labor contract signing procedures, assist the Operations department to monitor service quality and payment.
\n• Propose and implement the competitive compensation and benefits structure.
\n• Guide Learning & Development Managers to enhance training systems in the hotel, assisting to develop training skills of qualified department trainers and the managers.
\n• Periodically conduct talent reviews with managers and implement succession programs and high potential development plans.
\n• Guide and coach department managers to manage the team well, improving team performance and moral.
\n• Cultivate hotel and brand culture, unifying team member behaviors, procedures and policies, influencing the team with positive feedback.
\n• Ensure that the hotel is adheres to all company / hotel HR policies and procedures, including hygiene, safe and security policies.
\n• Ensure that team member facilities are maintained according to Hilton’s high standards of operation.
\n• Maintain safety and cleanliness of work areas and team member areas, including but not limited to the team member kitchen and locker rooms.
\n• Supervise the Team Member Canteen Chef to operate the canteen kitchen, meeting related standards, good cost control, and serving a variety of high-quality food to team members.
\n• Manage the team member dormitory and create safe and secure living conditions for team members, implementing the dormitory check system and entertainment activities to encourage the THRIVE life for team members.
\n• Carry out any other reasonable duties and responsibilities as assigned.
\n• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
\n希尔顿在 100 多个国家和地区拥有数千家酒店，提供了数不尽的令人愉悦的机会。从敞开的大门、热情的微笑到非凡的体验，我们为每年入住的数百万旅客送上他们永生难忘的欢迎礼遇。除了我们的旗舰品牌希尔顿酒店及度假村外，希尔顿旗下品牌家族还包括华尔道夫酒店及度假村、LXR 酒店及度假村、康莱德酒店及度假村、嘉诺宾酒店、希尔顿格芮精选酒店、希尔顿逸林酒店、希尔顿花园酒店、欢朋酒店以及其他众多品牌。\n\n如果你认同全球旅行对世界所能产生的影响，那么你可能正是我们在寻觅的希尔顿团队成员。因为在希尔顿，我们永远不会忘记我们存在的理由：让我们的客人、团队成员和业主都能感到愉悦。\n\n人力资源总监需依照政府政策、希尔顿品牌要求以及酒店相关政策来开展人力资源方面的工作。这一职位需与酒店总经理以及管理团队紧密合作，制定人力资本战略规划，建立有效的绩效评估体系、表彰计划以及人才培养方法，从而打造一支高绩效的团队，以实现酒店的业务目标并提升雇主品牌形象。\n\n我将从事哪些工作呢？\n\n作为人力资源总监，你将负责以最高标准执行以下任务：・根据酒店的年度战略规划制定人力资源战略规划，并带领人力资源团队达成人力资源目标。
・调整并完善人力资本计划以及人力资源运营工作，以支持业务需求。
・确保部门的活动与公司的人力资源战略保持一致，并确保酒店的相关举措在适当的情况下得以实施。
・建立、维护并确保所有与人事相关的政策和程序得到遵守。
・与管理团队协作制定并审核酒店的规章制度，负责相关的培训、沟通以及执行工作。
・通过恰当且高效的管理来支持酒店的财务目标。
・编制年度人力资源预算和月度滚动预测，确保严格遵守部门的运营预算，控制所有成本，并对支出进行妥善审批。
・提出有效的绩效评估体系和表彰计划，鼓励团队成员发挥创造力和创新精神，对他们为运营成功所做出的贡献予以挑战激励和认可。
・全面负责所有人力资源职能部门的日常运营和团队管理工作。
・负责对人力资源团队成员进行培训和发展，确保他们在恰当的程序指导下开展工作。
・在酒店营造一种开放沟通的氛围，以推动有效的交流。
・确保人力资源部门的工作人员以恰当的专业水准、礼貌态度和关怀意识，为其他团队成员（内部客人）以及部门的其他访客提供服务。
・协助并指导部门主管提升其在部门团队管理方面的领导技能。
・确保团队成员遵守所有酒店、公司以及当地的规章制度、政策和法规。
・协助部门管理团队成员，保持高标准的个人形象和卫生状况，遵守酒店和部门的仪容仪表标准。
・代表酒店参与工会谈判及相关活动，并相应地与区域人力资源团队和酒店管理团队密切合作。
・能够了解市场形势并采取有效的调整措施。
・协助总经理与酒店业主保持良好的关系。
・监督酒店的招聘和选拔流程，为部门经理提供有效且高效的招聘解决方案。
・探寻与不同人才服务渠道的创新合作方式，以提高招聘成效并提升酒店品牌形象。
・与运营部门合作，最大限度地提高劳动力工作效率，并控制劳动力成本。
・参与外包劳动合同的签订程序，协助运营部门监督服务质量和款项支付情况。
・提出并实施具有竞争力的薪酬福利架构。
・指导学习与发展经理完善酒店的培训体系，协助培养合格的部门培训师和经理的培训技能。
・定期与经理们进行人才评估，并实施人才继任计划和高潜力人才发展计划。
・指导并辅导部门经理做好团队管理工作，提升团队绩效和士气。
・培育酒店和品牌文化，统一团队成员的行为、程序和政策，以积极的反馈影响团队。
・确保酒店遵守所有公司 / 酒店的人力资源政策和程序，包括卫生、安全和安保政策。
・确保按照希尔顿的高标准运营来维护员工设施。
・维持工作区域和员工区域的安全与整洁，包括但不限于员工厨房和更衣室。
・监督员工食堂厨师对食堂厨房的运营，使其符合相关标准，做好成本控制，并为员工提供各类高品质的食物。
・管理员工宿舍，为员工创造安全可靠的居住条件，实施宿舍检查制度和娱乐活动，鼓励员工过上充实的生活。
・执行指派的任何其他合理的职责和任务。
・管理层保留自行决定对本职位描述进行更改的权利，且无需提前通知。
What are we looking for?
\nA Director of Human Resources serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
\n• Bachelor’s degree and above.
\n• Minimum 2 year of experience in a similar position with an international brand hotel.
\n• Strategic thinking and good analysis and planning skills.
\n• Open minded and a team player.
\n• Good communication skills.
\n• Fluent in written and spoken English to meet business needs.
\n• Good relationship with the local labour bureau and government agencies.
\n• Thorough knowledge of federal, state and local labor laws.
\n• Thorough knowledge of HR modules and department operations.
\n• Able to coach and develop others.
\n• Good basic business and financial sense.
\n• Strong ownership and result driven.
\n• Good organization and presentation skills.
\n\n
What will it be like to work for Hilton?
\nHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
\n我们在寻觅怎样的人才？\n\n为希尔顿品牌效力的人力资源总监始终代表着我们的客人开展工作，并与其他团队成员协同合作。若要成功胜任这一职位，你需具备以下的态度、行为方式、技能以及价值观：\n\n\n拥有本科及以上学历。\n至少有两年在国际品牌酒店担任类似职位的工作经验。\n具备战略思维以及出色的分析和规划能力。\n思想开放，具有团队合作精神。\n拥有良好的沟通能力。\n英语书面和口语流利，能够满足业务需求。\n与当地劳动局和政府机构保持良好的关系。\n全面了解联邦、州以及当地的劳动法。\n深入掌握人力资源模块和部门运营知识。\n能够指导和培养他人。\n具备良好的基础商业和财务意识。\n拥有强烈的主人翁意识且以结果为导向。\n具备出色的组织能力和展示能力。\n\n\n在希尔顿工作是怎样的体验呢？\n\n希尔顿是全球领先的酒店集团，业务范围涵盖住宿领域，从奢华的全方位服务酒店及度假村，到长住套房酒店以及中等价位的酒店。近一个世纪以来，希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施以及价值体验。希尔顿致力于延续其在全球各品牌中提供卓越宾客体验的传统。我们 “让世界充满热情好客的光芒与温暖” 这一愿景将我们凝聚成一个团队，让我们每天都能在全球各地创造非凡的酒店体验。而我们优秀的团队成员正是这一切的核心所在！