With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.   

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

A Director of Housekeeping with Conrad Hotels and Resorts will manage all aspect of the Housekeeping operations, including the development of the Team Members within the group so to provide an exceptional experience for our Guests.

What will I be doing? 

As a Director of Housekeeping, you will have management responsibility for all aspects of Housekeeping in the hotel. Quality, service and high standards are critical to ensure an exceptional Guest experience. Specifically, an Executive Housekeeper will perform the following tasks to the highest standards:

Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards.

Establish, update and maintain Housekeeping manuals, job descriptions, policies, procedures and training.

Maintain all Housekeeping records and files and ensure safe-keeping of all lost and found property.

Attend Rooms Division, Department Heads and other designated meeting.

Conduct regular team meetings and performance appraisals for all Housekeeping Team Members.

Ensure that guest complains are tactfully handled and necessary action are taken.

Ensure compliance with hygiene, sanitation and safety regulations.

Set Departmental budgets, inventories, and effective cost controls.

Maintain good working relationships with all other functions in the hotel.

Communicate with third party suppliers and oversee work performed by contractors.

Analyse operational data to identity areas for improvement and innovation.

Manage employee relations, recruiting Team Members as required, and follow the appraisal procedures for Team Members.

Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work.

Provide strong leadership to the Housekeeping team so that targets are met and exceeded for the hotel and for individual development.

Train, develop, and manage performance of existing Team Members.

Driving Preventive Maintenance and Landscape Management

Perform other duties as assigned.

What are we looking for? 

A Director of Housekeeping serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Previous experience at the Executive Assistant Housekeeper level and above

Advanced knowledge and understanding in hotel operations

A successful track record of managing a large team

Good interpersonal ability

Ability to work under pressure at all times

Positive attitude

Good communication skills

Committed to delivering a high level of customer service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office

Vocational training in Housekeeping or similar field

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!