About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.

About the role
At Four Seasons Residence Club Aviara, the Director of Housekeeping manages all aspects of the Housekeeping department ensuring the Residence Club villas, public and employee areas meet the highest standards of cleanliness.

What you will do:

Staff (select and recruit qualified people), schedule, hire and train all housekeeping staff.

Control all departmental costs including labor, guest room supplies and cleaning supplies, yet ensure services rendered the guests are of the highest standards.

Maintain accurate records on all housekeeping staff and up to date payroll records, submitting transmittal sheets to the payroll department weekly.

Establish and maintain accurate inventory records on guestroom and cleaning supplies, equipment, linens and uniforms.

Ensure all staff maintains and care for their equipment.

Schedule and conduct monthly staff meetings to maintain good communication and high morale within the department.

Establish good cleaning and preventative maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.

Establish a cleaning program maintaining top quality standards in training, performance, procedures, and productivity pertaining to all public guest areas.

Work with all departments to meet their needs as it relates to Housekeeping.

Submit yearly capital improvement program budget to management as well as yearly budgets for labor and operating expenses with relation to occupancy forecast.

Inspect daily all areas of responsibility, maintaining the highest quality of standards.  This includes public areas, guest rooms, storage areas, uniform, guest and linen areas.

Work with all Housekeeping staff to maintain all areas in top quality to ensure the highest guest satisfaction and to meet corporate standards and policies of Four Seasons.

Work with the Laundry vendor to maintain top quality work in all areas of hotel linens and guest and employee cleaning and laundry.

Maintain accurate ledgers and records on all housekeeping operations.

Conduct performance evaluations in accordance with hotel policies, disciplines and makes recommendations for termination of housekeeping staff.

Respond properly in any Residence Club emergency or safety situation.

Perform other tasks or projects as assigned by Residence Club management.

What you bring:

Reading, writing and oral proficiency in the English language.

Four years previous hotel management experience including two years as a Housekeeping Assistant Manager.

  
What we offer: 

Salary Range: $88,000.00-$95,000.00

401(k) Retirement Savings Plan

Excellent training and development opportunities

Exclusive discount and travel programs with Four Seasons Hotels and Resorts

Complimentary dry cleaning for employee uniforms

Complimentary employee meals

Schedule & Hours:

Full Time

Early mornings, days, evenings, weekends and holidays

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf