At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

And to get there, we need leaders with the courage, clarity and humanity to inspire, guide and support their teams to thrive every day - in the work they do and the life they live. Our leaders always have and will play a vital part in our journey to help more people live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.

If you sound like that leader, read on.  

About the Role

The Director of Group Healthcare Provider Operations plays a pivotal role in executing AIA’s healthcare strategy at the Group level, representing clinical operations across the organization. This role is responsible for building business, clinical and operational best practices within AIA owned provision business (“ProvCo”). You will also support the development of AIA’s ProvCo and drive vertical integration and synergies under the Integrated Healthcare Strategy (“IHS"), working closely with senior management to align AIA’s clinical operations according to AIA’s standards and enhance customer experience. A key part of the role includes ensuring AIA’s Clinical Risk Management and Clinical Governance standard comply with regulatory requirements and lead the effective adoption in AIA’s clinical settings and patient care. Additionally, you will lead workstream evaluation of potential partnerships, vertical integration or greenfield investments in provision assets, ensuring our provider strategy aligns to the delivery of quality value-based healthcare to our customers and support the healthcare leadership teams in the business units.

Roles and Responsibilities:

Healthcare Portfolio Development

Support the assessment of opportunities (e.g. clinical and operational due diligence) for mergers, acquisitions, and partnerships to expand service offeringsSupport and collaborate with the Local Business Units (“LBUs”), where required, in potential partnerships, vertical integration or greenfield investments in provision assets, developing and executing due diligence, subsequent integration and clinic operational excellenceAnalyse industry trends and regulatory changes, to guide strategic decision-makingSupport the execution of multi-clinic growth strategies by leading the post-completion integration into the provision business target operating model

Target Operating Model (TOM) for ProvCo

Develop the provision business target operating model and lead the post-completion integration of the provision businessLead the review of TOM regularly based on implementation experience

Business Synergy and Vertical Integration with AIA Insurance Business

Develop vertical integration strategies in collaboration with the respective LBUsSupport the development of strategies across agency steerage, proposition, panel management, digital integration, administrative processes, HTDA etcDevelop and track joint targets between ProvCo and LBUs

Operational Leadership

Support the operations of ProvCo to ensure seamless and efficient functioningDrive the achievement of operational KPIs (Utilisation rate, turnaround time, customer satisfaction score, supply chain efficiency, technology utilisation and ROI etc)

Financial Stewardship & Governance

Monitor and track the P&L of the ProvCo with key focus on driving revenue growth, enhancing efficiency, and minimising costs and wastageExecute revenue optimisation strategies and manage expenditures to meet financial goalsAnalyse financial performance reports to identify areas for improvement and ensure financial stabilityEstablish and maintain robust internal controls to safeguard the organisation’s financial resources and ensure the integrity of financial reportingWork with internal and external audits to ensure financial practices are sound and compliant with regulations

Growth Plans of ProvCo Business

Lead the execution of strategic and operational initiatives across the ProvCo businessSupport the development of multi-clinic growth plans (through organic and inorganic approaches)Assist to develop doctor remuneration (pay, fees, quasi-equity, equity, etc), recruitment and retention framework to guide provision unit CEOs in building up clinical strength and specialty coverage

Quality, Risk and Governance

Define and develop standards in planning, directing, and evaluating all clinical activities within AIA’s clinical facilities. Drive economic and efficient performance within clinics while delivering high-quality patient servicesProvides the programme delivery, skill and expertise to develop the strategic prioritisation, the design and subsequent execution of best practice in clinical operations that drive the transformation of our customer health journeys in AIA owned facilities resulting in a material impact on financial results across AIA’s owned healthcare provisionDefine and drive the delivery of clinical service transformation in our AIA owned providers through effective provider management development, process enhancement and system investment         Work with Group Healthcare Governance to develop clinic policies, standards, KPIs for measuring clinical outcome and ensure adherence to the policies and standards for both insurance operations and clinical operationsImplement risk management practices and procedures are implemented according to the risk management frameworkEffectively manage risks concerning unethical behaviors and improper product, market, and sales practicesGuide ProvCo local business units to implement measures and take remedial and corrective actions when required to ensure compliance with regulations and ensuring learning from mistakes is embeddedDevelop and implement standards and guidance in tracking staff resource utilisation, creating clinic operating budget plans, drafting contingency plans, conducting quality assurance testing, clinic system development, and ensuring training standards are in place for clinic-based staffThe role will require extensive travel and time in local markets throughout Asia-Pacific to deliver/drive local capability uplift, strategic ideation and operational execution

Technology and Innovation

Implement and optimise healthcare technology solutions to improve healthcare services and operational efficiencyPromote the adoption of innovative practices and solutionsStay updated on technological advancements in healthcare to keep the organisation at the forefront of the industry

 Minimum Job Requirements:

Minimum 10-15 proven experience in managing multi-site healthcare operations, including specialist and GP clinicsBachelor’s degree and a master’s degree in Business Administration or MBBS is a plusComprehensive knowledge of healthcare regulations, standards, and best practicesDeep knowledge of private healthcare, ideally across more than one market, understanding of the macro trends and healthcare landscape throughout AsiaExperience across clinical service settings including specialist outpatient centres, imaging diagnostics, laboratory and day surgery centreExperience in clinical operations programme management and deliver of business and cost outcomes, bringing an organisation’s vision into fruitionWider experience of clinical and operational performance management using relevant analytics e.g., Diagnosis-related grouping and Value-based care measurements will be an added advantage Strong programme management and organisational skills are essential along with proven track record of cross-border clinic experience is idealStrong financial acumen and experience with budgeting, financial analysis, and revenue managementStrong analytical skills in extracting, organising and analysing business and operational data to draw insights and aid decision makingFlexible, able to work and lead a team in a dynamic environment and across cultures and able to travel

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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