Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep.

Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 117 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

Once you get a glimpse of this one of its kind resort, you know you arrived in sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?

What will I be doing?

Director of Front Office for Waldorf Astoria Maldives Ithaafushi leads all Front Office Operations to ensure profitability by maximizing revenue opportunities, monitors the plan key performance targets to ensure goals are achieved and control costs. Ensures all systems are kept up to date with accurate information and Hilton standards are complied with fully. Develops team, individual skills and performance to the highest possible level. To deliver loyalty program benefits and to promote enrolment of Hilton Honors and quality standards to ensure total guest satisfaction.

In addition, the following knowledge, skills, and abilities are required:

Manages, trains, motivates, and evaluates all Front Office staff, ensuring high performance, team spirit, and adherence to service standards.

Ensures outstanding guest satisfaction by resolving concerns promptly, welcoming guests warmly, and delivering consistent service aligned with Waldorf Astoria Brand Standards.

Oversees all Front Office functions including check-in/out, reservations, room inventory, and guest relations.

Recruits, schedules, and manages staffing levels to meet operational needs and business demands.

Continuously trains team members on products, services, local knowledge, safety policies, and upselling techniques.

Conducts evaluations, gives feedback, and addresses performance issues in compliance with company policies.

Leads daily briefings and monthly meetings; maintains effective communication with staff and other departments.

Recognizes VIP guests, monitors guest satisfaction (e.g., SALT scores), and ensures personalized service.

Handles emergencies, guest complaints, and stressful situations with discretion and professionalism.

Implements corporate marketing programs, promotes loyalty schemes, and drives revenue through upselling.

Prepares financial reports, forecasts, and budgets to support revenue maximization.

Ensures adherence to Hilton/Waldorf Astoria standards and Quality Assurance Audits.

Upholds health, safety, fire, and hygiene regulations; ensures compliance with property procedures.

Analyzes service trends, generates operational reports, and uses insights for continuous improvement.

Builds strong working relationships across departments to ensure smooth operations and guest satisfaction

 

What are we looking for?

The Director of Front Office for Waldorf Astoria Maldives is always working towards achieving the hotel’s Front Office performance objectives and maximizing profitability. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow;

Minimum of three (3) years in a similar management level positionLuxury Hotel / Resort experienceProficient level of verbal English and knowledge of local language is a plusSound computer knowledge including Microsoft Office, Opera and FusionExcellent communication skillsAbility to thrive at work with essential components of service excellence such as team work, flexibility and responsibility.Ability to handle difficult situations in a professional mannerAbility to work non-shift dutiesExtensive knowledge of Maldives

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!