**Description:** At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Welcome to Hyatt Centric Times Square New York – your home base in the heart of the Big Apple. Experience modern guest rooms and suites with a distinctly local style and stunning views of New York City, unique gathering spaces like our rooftop bar, and endless adventures waiting for you at our hotel in Times Square. The Director of Front Office is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Director of Front Office should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Duties include: · Responsible for short- and long-term planning and the management of the hotel’s Front Office operations · Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans · Maintain guest room inventory · Coach and counsel employees to reflect Hyatt Service Standards and Procedures · Perform all tasks of a Front Office Staff as needed to facilitate service · Ensure all operations and cash handling are done per policies and procedures · Maintain excellent communication with the housekeeping department · Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas · Analyze, investigate, and resolve guest complaints · Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables · Insures proper staffing levels for customer service goals **Salary range for this role is $76,700- $95,900. Actual pay will be commensurate with experience.** We Offer Excellent Benefits: · Free room nights, Discounted and Friends & Family Room Rates · Medical, Prescription, Dental, Vision Insurance after 30 days (for Full-time employees) · 401k with company match · Paid Vacation, sick days, new child leave and personal day · Paid family bonding time and adoption assistance · Free meal in our employee cafeteria · Discounts at various retailers – Apple, AT&T, T-Mobile, Headspace and many more! · Tuition Reimbursement · Employee Stock Purchase Plan · Strong opportunity for career growth **_Our Values_** _:_ Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you! All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. **Qualifications:** · Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds · 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt) · Service oriented style with professional presentations skills · At least 2 years progressive management experience within the Rooms Division of a hotel · Hotel/Hospitality degree an asset · Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line · Clear concise written and verbal communication skills in English · Must be proficient in Microsoft Word and Excel · Must have excellent organizational, interpersonal and administrative skills · Hyatt experience preferred · Union experience highly preferred · Ability to work a flexible schedule, including weekends and holidays **Primary Location:** US-NY-New York City **Organization:** Hyatt Centric Times Square New York **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Front Office **Req ID:** NEW014457 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.