**About the role: Director Front Office** The Director of Front Office is responsible for ensuring high customer service standards, positively resolving issues, and motivating the team\. **What you’ll be doing:** + Promoting hotel services, gathering customer feedback, addressing complaints, assisting during peak times, maintaining communication with other departments \(like Housekeeping\), and preparing work schedules in line with business needs\. + Collaborate on improving guest service, manage room revenue, oversee departmental financial performance, and lead training initiatives for staff\. + Upholding health and safety standards, contributing to marketing efforts, and participating in community relations\. **What we're looking for** + Minimum 5 years' experience in a senior front office management role within a high\-end hotel, resort environment + Proven track record of driving profitability and exceeding customer satisfaction targets + Excellent leadership and team management skills with the ability to inspire and motivate staff + Strong financial acumen and budgeting skills + Exceptional communication and interpersonal skills + Degree or diploma in Hospitality Management, Operations or a related field + Fluency in English is essential, proficiency in another language is highly desirable **What we offer** At Hilton, we are committed to providing our employees with a rewarding and fulfilling work experience\. As the Director of Food & Beverage, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement\. Our resort in Fiji offers a beautiful island lifestyle with ample opportunities to enjoy the outdoors and experience the local culture\. We prioritise the wellbeing of our employees and provide a range of health and wellness initiatives to support you both professionally and personally\. **About us** **Hilton Fiji Beach Resort & Spa** is located on Denarau island, just 20 minutes for the Nadi International Airport\. Known for its beautiful sandy beaches and tropical landscapes, the resort combines contemporary design with traditional Fijian hospitality, making it a popular choice for both families and couples seeking relaxation and adventure in a picturesque setting\. Apply now for this exciting opportunity to be a part of the Hilton team in Fiji\. **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Director of Front Office_ **Location:** _null_ **Requisition ID:** _HOT0BCD0_ **EOE/AA/Disabled/Veterans**