This is an exempt position and will be paid on a salaried basis in accordance with state and federal law. **JOB SUMMARY** Functions as the strategic business leader of the site’s Food and Beverage/Culinary operations, including Restaurants, Pool Bars, Room Delivery and Banquets/Catering, where applicable. Oversees the development and implementation of strategies and ensures execution of the brand service strategy and initiatives. Ensures the Food and Beverage/Culinary operations meet the brand’s target customer needs, associate satisfaction, and concentrates on growing revenues while maximizing financial objectives. **CANDIDATE PROFILE** Education and Experience · High school diploma or GED; 6 years experience in the Food and Beverage, culinary, event management, or related professional area. OR · 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the Food and Beverage, culinary, event management, or related professional area. **CORE WORK ACTIVITIES** **Leading Food and Beverage/Culinary Team** · Utilizes interpersonal and communication skills to lead, influence, and encourage others. · Advocates sound financial/business decision making; demonstrates honesty and integrity. · Encourages and builds mutual trust, respect, and cooperation among team members. · Achieves and exceeds goals including performance goals, budget goals, team goals, etc. · Serves as a role model to demonstrate appropriate behaviors. · Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. · Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. · Ensures regular, on-going communication occurs in all areas of department (e.g., pre-meal briefings, staff meetings, regular departmental meetings). · Establishes and maintains open, collaborative relationships with direct reports and entire Food & Beverage team. · Develops site’s Food and Beverage operating strategy aligned with the brand’s business strategy and leads its execution. · Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their performance, knowledge and skills. · Stays aware of market trends and introduces new Food and Beverage products and services to meet or exceed customer expectations. · Generates increased revenue and maintains a competitive position in the market. **Developing and Maintaining Food and Beverage/Culinary Goals** · Sets expectations and holds Food and Beverage leadership team accountable for demonstrating desired service behaviors. · Reviews financial reports and statements to determine how Food and Beverage is performing against budget. · Makes recommendations for CAPEX funding of Food and Beverage equipment and renovations in accordance with brand business strategy. · Works with Food and Beverage leadership team to identify areas of concern and develops strategies to improve the department’s performance. · Establishes challenging, realistic and obtainable goals to guide department’s operation and performance. **Developing and Maintaining Budgets** · Develops and manages overall site Food and Beverage budget. · Monitors the department’s actual and projected sales to ensure financial goals are met or exceeded while identifying and addressing opportunities. · Ensures cash control and liquor control policies are in place and followed by all related associates. · Focuses on maintaining profit margins without compromising guest or associate satisfaction. **Ensuring Exceptional Customer Service** · Reviews findings from comment cards and guest satisfaction results with the Food and Beverage team and ensures appropriate corrective action is taken. · Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. · Shares plans and implements corrective action based on comment cards and guest satisfaction results with property leadership. · Sets a positive example for guest relations. · Interacts with guests to obtain feedback on quality and service levels. · Responds effectively to and handles guest problems and complaints. · Empowers associates to provide excellent customer service. · Ensures leaders and associates understand service expectations and parameters. · Reviews comment cards and guest satisfaction results with leaders and associates. · Facilitates the development and implementation of corrective action plans. · Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. · Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed. · Serves as a role model to demonstrate appropriate behaviors. **Managing and Conducting Human Resource Activities** · Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. · Coaches and supports Food & Beverage leadership team to effectively manage wages, Food & Beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). · Hires Food & Beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. · Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. · Ensures expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. · Brings issues to the attention of Senior Leaders or Human Resources as necessary. · Coaches team by providing specific feedback to improve performance. · Participates in interviewing and hiring of team members with the appropriate skills. · Uses all available on the job training tools to train new associates and provide follow-up training as necessary. · Communicates performance expectations in accordance with job descriptions for each position. · Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. · Ensures associates understand Company, Resort and Departmental expectations and parameters. · Ensures associates are cross-trained to support successful daily operations. · Establishes and maintains open, collaborative relationships with associates and ensures leaders do the same. · Schedules associates to business demands and tracks associate time and attendance. · Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. · Ensures associate recognition is taking place on all shifts. · Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns. · Participates in associate progressive discipline procedures. · Reviews associate satisfaction survey results and implements appropriate action plans. **Additional Responsibilities** · Informs and/or updates the executive team, peers and subordinates on relevant information in a timely manner. · Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. · Analyzes information and evaluates results to choose the best solution and solve problems. · Analyzes food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. · Orders and purchases equipment and supplies. \#LI-CW1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture