About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake. Set to open in the second half of 2023, the Hotel will have over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons.

About the role

Reporting to the General Manager, this dynamic role oversees all operational, financial and people related matters in Food & Beverage, leading Culinary, Restaurant, Bar, Room Service and Banquet.

To thrive in the role, the ideal candidate will have a solid track record in high quality and high volume operations, a thirst for multi-tasking and a hunger for delivering results, by cultivating a team culture that is fun, performance driven and constantly looking to evolve.

The role balances the critical importance of strategic high level leadership with the day to day management of the operation, by developing and engaging the team, problem solving and delivering results for the business, from a people, product and profit perspective.

The culture of Four Seasons is dynamic, fast-paced and responsive to business priorities. On offer is a strong sense of achievement, professional growth and the opportunity for industry recognition.

What you will do

Manage the day-to-day life of the Division, both at the operational and administrative levelsDirecting and controlling the activities of the various departments of the F&B Division to ensure the application of the Four Seasons quality standards, policies and proceduresMonitor and explain the Profit and Loss statements, the Weekly Reports, and the Labor Reports to other members of the staff such as the Director of FinancePerforming the necessary controls in all areas of the F&B Division to ensure that quality standards are metPrepare and conduct annual performance reviews in accordance with hotel policy and to inform management of any developments within the departmentParticipate in the development of the team through personalized monitoring of each member of his or her team and by proposing training actions to improve individual performanceConducting recruitment interviews according to the Four Seasons Quality Criteria and conducting our "Evolve Interview Guide" to ensure that staff are well informed about the department's objectives and hotel policiesMonitor the proper management of the Department's payrollEstablish rational annual income and expenditure plans for the F&BConcentrate efforts on maximizing the Department's profit and controlling costsContribute to the development of the hotel's annual marketing plan, taking advantage of all Departments to increase revenue and improve the hotel's imageWork closely with the General Management, Chefs and Beverage Leaders to design the menus, offerings and corporate activationsCommunicate with all Departments of the hotel on business fluctuations and developments, special guests and groupsDevelop excellent relationships with guests, regulars and group contacts in order to provide a quality and personalized service to the clienteleBe present on the operations and to position oneself as an interlocutor of choiceProvide a personalized follow-up for each client during their stay. Ensure that there is attention in the room every day and that all customer requests are followed upBe an ambassador of the Four Seasons philosophy and ensure that it is understood and respected by allWork in harmony with colleagues and supervisors

Track record of building, maintaining and leveraging positive & productive ownership relations, working collaboratively to achieve mutual goals

Build effective relationships with all key stakeholders and create an environment that supports collaboration and involvement

Key Components:

Set strategic and operational direction in collaboration with the exec leadership teamProvide dynamic leadership, coaching and feedback, development plans and succession plans for current and future leaders.Nurture a culture of connection craftsmanship and character, allowing people space to be themselves, whilst aligning teams with shared goalsDrive performance, by setting metrics and benchmarks, identifying ways to improve how we do things and leading the way with industry trendsMaintain a visibility in the operation at key times to support operational teams and the guest experienceProactively seek the industry’s top talent, ensuring we have the right people in the right roles, at the right timesDevelop strong internal relationships internally across the hotel, with our owners, suppliers and contractorsDrive profitability by closely managing labour and operating expenses through effective scheduling, budgeting, menu engineering, purchasing decisions and stock control

What you bring

3+ years' experience in a Director of Food and Beverage role in a luxury 5* hotel with a high focus on quality whilst operating at high volumesUnderstanding of the Chinese market, with preference given to candidates who have experience in ChinaA leadership style that is authentic, engaging and strategic, based on identified business prioritiesA positive, can-do attitude that shows resilience and maturity with strong communication skillsUnderstanding of luxury components, with a sharp attention to detail and high focus on serviceAbility to read, write and speak fluent English & Mandarin

  
What we offer: 

Competitive Salary, wages, and a comprehensive benefits packageExcellent Training and Development opportunitiesEmployee Discount for stays at any Four Seasons worldwideComplimentary Dry Cleaning for Employee UniformsComplimentary Employee Meals