At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Reports to:** **_Chief Financial Officer_** **\# of Direct Reports:** **3** **Primary Function/General Purpose of Position** Provides leadership, accountability, and daily management of the Financial Aid Office to administer federal, state, and institutional financial aid funding. Maintains regulatory compliance and protects the integrity of the financial aid services of the College. Creates and maintains quality customer service to students and partners. **Essential Job Functions** + ​Oversees full-service financial aid processing, including document collection, budgeting, awarding, FAFSA verification and loan certification for the College. + Maintain current knowledge of federal and institutional polices and procedures regulating student aid. Maintain compliance with all regulations. + Create, maintain, and comply with al timelines required by the institution and regulatory bodies. + Manage and evaluate processes to allow for efficient and accurate reporting and processing of financial aid. + Monitor Satisfactory Academic Progress of all students. + Provide oversight and preparation for annual A-133 audit. + Proactive approach to identifying problems, creating innovative solutions, managing projects, leading teams, and implementing efficiencies and effectiveness using technology. + Facilitate application of military and veteran affairs benefits to student financial aid awards. + Coordinate financial aid functions with appropriate offices and as a part of integrated student service efforts. + Work closely with the Business Office. + Hire, train, and supervise Financial Aid staff in the essentials of customer service, student outreach, student financial planning, and necessary elements of financial aid compliance. + Demonstrate knowledge of principles and processes for delivering excellent customer service, including student needs assessment, establishing quality standards and metrics for services and evaluation of customer service. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Education** + Bachelor’s degree (required) + Master’s degree (preferred) **Work Experience** + 3 to 5 years’ experience in Financial Aid in Higher Education(required) + Knowledge of the financial aid process to include strong working knowledge of federal regulations and financial aid office operations. (required) + Knowledge of higher education processes, best practices, supervisory/personnel practices, communication techniques and technology applications, as they relate to the financial aid process. (preferred) Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com