**Additional Information** **Job Number** 25072992 **Job Category** Event Management **Location** The Ballantyne a Luxury Collection Hotel Charlotte, 10000 Ballantyne Commons Parkway, Charlotte, North Carolina, United States, 28277 VIEW ON MAP **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Additional Information:** This hotel is owned and operated by an independent franchisee, Northwood Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job Description Director of Events and Catering Department: Sales and Marketing Reports To: Director of Sales Northwood Overview An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive. Job Overview: The Director of Events and Catering is responsible for overseeing all aspects of the hotel’s catering operations. This includes managing the catering team, planning and executing events, and ensuring client satisfaction. The ideal candidate will have a strong understanding of food and beverage service, event planning, and financial management. Responsibilities Team Leadership: o Recruit, hire, train, and manage a high-performing catering team. o Foster a positive and collaborative work environment. o Provide ongoing training and development opportunities for team members. Event Planning and Execution: o Consult with clients to understand their specific needs and preferences. o Develop customized menus and beverage packages to meet client requirements. o Coordinate with the culinary team to ensure food quality and presentation. o Oversee event setup, service, and breakdown. o Manage event budgets and ensure profitability. Financial Management: o Develop and implement annual catering budgets. o Monitor and control costs to maximize profitability. o Analyze financial performance and identify areas for improvement. Client Relations: o Build and maintain strong relationships with clients. o Respond promptly to client inquiries and resolve issues effectively. o Conduct post-event follow-ups to gather feedback and identify areas for improvement. Operational Excellence: o Ensure compliance with all food safety and sanitation regulations. o Develop and implement efficient operational procedures. o Monitor inventory levels and place orders as needed. o Stay up-to-date on industry trends and best practices. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice. Qualifications · Bachelor’s degree in hospitality management or a related field. · Minimum of 5 years of experience in catering management. · Strong leadership and organizational skills. · Excellent communication and interpersonal skills. · Proficiency in catering software and point-of-sale systems. · Ability to work flexible hours, including evenings and weekends. · A passion for providing exceptional customer service. Perks & Benefits: · Medical, Dental, Vision · Hotel Discounts · Paid Time Off · Employee Assistance program _This company is an equal opportunity employer._ frnch1